Zachary Parker

𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗩𝗶𝘀𝗶𝗼𝗻: Architecting an AI-native freight claims intelligence platform that productizes complex decision logic proven across thousands of real-world claims. 𝗦𝗰𝗮𝗹𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝗜: Leveraging agentic automation and persistent-context models to automate routine claims execution and recovery at scale without increasing headcount. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗺𝗽𝗮𝗰𝘁: Transforming freight claims from a reactive cost center into a source of measurable operational intelligence and automated recovery for enterprise logistics teams.

𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Built and scaled a premier claims services firm, recovering $25M+ in losses for brokers and shippers through disciplined liability triage and carrier negotiation. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Achieved 3x faster resolution cycles by implementing standardized intake workflows and structured recovery frameworks. 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Partnered with finance and insurance executives to stabilize loss ratios and reduce write-offs, establishing industry-leading benchmarks for recovery predictability.

𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Managed a diverse portfolio of complex transportation claims, ensuring rigorous adherence to industry regulations and liability standards. 𝗥𝗶𝘀𝗸 𝗠𝗶𝘁𝗶𝗴𝗮𝘁𝗶𝗼𝗻: Conducted deep-dive liability analyses to advise clients on risk exposure and policy application, directly contributing to improved loss ratios. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led departmental claim reviews and mentored team members on best practices for freight claim adjudication and legal compliance.

𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗖𝗹𝗮𝗶𝗺𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Spearheaded the claims recovery and loss prevention department for a high-volume 3PL, managing the end-to-end lifecycle of all OS&D (Over, Short, and Damaged) incidents. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Streamlined intake and documentation workflows between shippers and carriers, reducing the average time-to-resolution for freight disputes. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗠𝗲𝗱𝗶𝗮𝘁𝗶𝗼𝗻: Acted as the primary liaison between insurance adjusters and legal counsel to resolve high-value claims while preserving critical carrier and customer relationships.

𝗖𝗹𝗮𝗶𝗺𝘀 𝗔𝗱𝗷𝘂𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Executed end-to-end adjudication for high-volume freight claims, ensuring strict compliance with the Carmack Amendment and internal SOPs. 𝗖𝗮𝗿𝗿𝗶𝗲𝗿 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Negotiated directly with motor carriers and insurance providers to secure maximum recovery on over, short, and damaged (OS&D) incidents. 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partnered with sales and operations teams to identify recurring loss patterns and implement proactive prevention strategies