Ziad Sunjuq

• Guiding the organization’s activities • Identifying opportunities to improve a business’ policies or objectives • Ensuring a company is operating securely and effectively • Preparing and reviewing operational reports • Leading and/or participating in meetings • Assisting managers in compiling annual budget information and reports • Maintaining all policies and procedures manuals • Hiring and training administrative staff • Delegating tasks to administrative assistants • Creating personnel folders for new hires • Monitoring and projecting staffing needs • Overseeing department budget planning and development • Managing and maintaining all department databases • Performing clerical accounting and general office duties as needed • Developing strong relationships with cross-functional teams and departments

• Manages day-to-day operations, including resources, client and public relations, facilities, and support services, including IT & Telecommunications • Review resource allocation, implement best practices, and ensure all the teams are up to date with the latest training and soft skills. • Successful implementation of business management principles, organizational structure, workflow, and operating procedures. • Driving operational improvements, maximizing the value of services offered while ensuring tight control of operational costs • Responsible for monitoring and continually improving performance and quality standards within the operation and administration department. • Provide advice and assistance to senior executive management in the planning and implementation. • Evaluate areas of improvement to create operational efficiencies

• Manages day-to-day operations, including resources, client and public relations, facilities, and support services including IT & Telecommunications. • Collect and Analyze call center statistics and adjust processes to meet or exceed goals • Driving operational improvements, maximizing the value of services offered while ensuring a tight control on operational costs. • Responsible for monitoring and continually improving standards of performance and quality within the operation and administration department. • Manage the call, Center.

• Monitor patient’s registration process and make sure patients file are updated with in proper time as per the hospital policy. • Monitor the service performed and make sure it is billed as per the best billing guidelines. • Submitted the billing reports to the finance team. • Coordinate with insurance department for approvals. • Coordinate with inpatient team for patient’s admission. • Conducts employment interviews, hires and trains staff in accordance with budgeted resources. • Ensure staff is compliant with hospital confidentiality standards. • Enforces established policies and procedures including work rules and safety procedures. Mentors, coaches staff as needed. • Respond to employee questions/concerns on an individual basis as needed. • Keep track and process accounts and incoming payments in compliance with financial policies and procedure

• Monitor patient's registration process and make sure patients file are updated with in proper time as per the hospital policy. • Monitor the service performed and make sure it is billed as per the best billing guidelines. • Submitted the billing reports to the finance team. • Coordinate with insurance department for approvals. • Coordinate with inpatient team for patient's admission. • Conducts employment interviews, hires and trains staff in accordance with budgeted resources.

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running • Checking the availability of accommodation or transportation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. • Providing support to customers who may need to amend or cancel a reservation. • Check in guests, answer phones and take reservations • Respond to guest complaints, requests and emergencies • Process invoices, post checks to vendors and distribute employee checks • Reconcile accounts • Balance the cash drawer and log receipts • Investigate and resolve out-of-balance accounts • Keep accurate financial records and ledgers • Help prepare for forecasts and audits

More than 20 years of experience in Facility managing, services, administrative affairs and personnel management to raise the efficiency of staff, building use, maintenance, negotiating contracts, purchases and insurances