Zhuldyz Rakhymbay

- Knowledge of Shipping routes for Commonwealth of Independent States (CIS) countries, finding best transit solutions - Coordinating customs clearance in accordance with operating country’s laws. - To calculate, manage and monitor the KPIs and use the insights for the growth of the store - To ensure profitability for the store by effective cost management. - Keep the employees motivated through seamless formal communication and engagement - Monitor the productivity and give direct and constructive feedback to the employees. - Chalk out or improve operational systems, processes and best practices that guarantee Organizational well-being - Monitor the key KPIs of the Store and contribute towards the organization objectives - Deliver present day order min 50%. - Slashed payroll administration costs 30% by negotiating prices and fees, while ensuring the continuation and enhancements of services. - Maintenance of inventory - Reduce customer complaint. - Managing staffs and HR works.

- Based on exportation of goods and cars from UAE to CIS region, build international and intercultural relationship - Resolved 30+ concerns weekly from freight forwarders, carriers export agents, and direct customers. - Cross check the shipment documents of MAWB, HAWB, Invoice, Packing List, PO, Technical Writeup, Checklist, BOE - BL & FTA draft checking - Experienced in MENA region with full understanding of import-export requirements, customs regulations and local laws.

- Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up & breakdown, acceptance & delivery, documentation of cargo, courier & mail, in accordance with the requirements of the principals whilst complying with published performance standards. - Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.