Zhongyue Zhu

1. 逆变器售后技术指导与问题解决 - 为德国奥地利等德语国家的安装商、终端客户提供逆变器安装调试、故障排查技术指导，远程支持解决率超95%，现场疑难问题解决率超90%； - 熟练诊断逆变器过压、过载、孤岛保护、通信故障等问题，熟悉固件升级与参数配置。 2. 售前客户需求分析与方案设计 - 根据客户屋顶面积、太阳能板功率、用电负载类型（单相/三相）及峰谷电价策略，定制化推荐逆变器型号（如8kW单相/15kW三相）及储能电池容量（如10kWh锂电池）； - 熟练计算逆变器与组件匹配性（如MPPT电压范围、超配比例1.2-1.5倍），规避直流过载风险。 3. 跨部门协作与改进反馈 - 联动研发团队分析逆变器、EVC、电池等多例典型故障，推动硬件设计优化，降低同类故障率； - 定期汇总客户痛点，提出软件界面交互优化建议，提升用户体验满意度至95%。 1. Technical Guidance and Problem Solving for Inverter After-Sales- Provide technical guidance for inverter installation, debugging, and fault troubleshooting to installers and end customers in German-speaking countries such as Germany and Austria, with a remote support resolution rate exceeding 95% and an on-site problem resolution rate exceeding 90%;- Proficient in diagnosing issues such as inverter overvoltage, overload, island protection, and communication failures, and familiar with firmware upgrades and parameter configuration. 2. Pre-sales Customer Demand Analysis and Solution Design- Customize recommendations for inverter models (e.g., 8kW single-phase / 15kW three-phase) and energy storage battery capacity (e.g., 10kWh lithium battery) based on customer roof area, solar panel power, electricity load type (single-phase/three-phase), and peak-valley electricity pricing strategies;- Skilled in calculating the compatibility between inverters and components (e.g., MPPT voltage range, over-utilization ratio of 1.2-1.5 times) to avoid risks of DC overloading. 3. Cross-Department Collaboration and Improvement Feedback- Collaborate with the R&D team to analyze multiple typical faults related to inverters, EVC, batteries, etc., to promote hardware design optimization and reduce the failure rate of similar issues;- Regularly summarize customer pain points and propose optimization suggestions for software interface interactions, enhancing user experience satisfaction to 95%.

1.管理渠道，和物流服务商销售联系：涉及快递渠道有DHL，DPD，GEL，GLS，Hermes，UPS；卡派渠道有Amazon，Dachser，DSV，DHF。 2.通晓物流运输规则：清楚各个渠道境内外包裹尺寸重量限制、危品国家限制。 3.成本：管理物流价卡；检查拆分账单明细；分析和把控物流成本。 4.报价：根据公司成本对不同物流产品进行客户报价。 1. Manage shipping, and sales contacts with logistics service providers: involved in Parcel shipping such as DHL, DPD, GEL, GLS, Hermes, UPS; Truck delivery such as Amazon, Dachser, DSV, DHF. 2. Knowledge of logistics and transport rules: clear about the size and weight limits of parcels in and out of each distribution, and national restrictions on dangerous goods. 3. Costs: manage logistics price quotation; check split bill details; analyse and control logistics costs. 4. Quotation: customer quotation for different logistics products according to company costs.

1. 管控服务商，能和运输服务商进行有效沟通（DHL, GEL, UPS，DHF 和 DB SCHENKER）。 2. 把控国际运输物流（预订、调度、异常处理、物流轨迹追踪等)。 3. 拆分检查各种尾程账单。 4. 了解各类商品的运输规则，能进行卡派订车和各类包裹运输（普货和危险品）。 1. Kontrolle der Dienstleister und effektive Kommunikation mit den Transportunternehmen (DHL, GEL, UPS, DHF und DB SCHENKER) 2. die Kontrolle der internationalen Transportlogistik (Buchung, Planung, Behandlung von Ausnahmen, Verfolgung der Logistik usw.). 3. Aufspaltung und Kontrolle verschiedener Schwanzschrauben. 4. die Beförderungsvorschriften für alle Arten von Gütern kennen und in der Lage sein, Lkw zu buchen und alle Arten von Paketen zu befördern (Stückgut, Gefahrgut usw.).

1. 熟悉仓库在库和出库工作流程。管控劳务工，保证货物出库时效。 2. 能熟练使用PDA和WMS、FOP系统。对仓内货物进行数据分析。智慧盘点。 3. 清晰货物仓内运转、分拣流程和FBA码垛要求。 4. 简单校准维修AGV机器人。 5. 与供应商和客户良好沟通，维护客户关系。 6. 仓库业务发票的校对，仓内成本计算、预提。 1. Be familiar with the warehouse workflow in and out of the warehouse. Control the labourers and ensure the timeliness of goods out of warehouse. 2. Be proficient in using PDA and WMS, FOP system. Conduct data analysis of goods in the warehouse. Intelligent stocktaking. 3. Clearly understand the goods warehouse operation, sorting process and FBA palletizing requirements. 4. Simple calibration and maintenance of AGV robots. 5. Good communication with suppliers and customers and maintenance of customer relationships. 6. Proofreading of invoices for warehouse operations, in-warehouse costing and pre-withdrawal.