Haoming Zhang

Receive, inspect, and stock inbound products, ensuring 100% compliance with quality and accuracy standards. Process product returns by verifying quantities and condition, reducing return cycle time and improving customer satisfaction. Plan and optimize delivery routes while coordinating with drivers, increasing on-time delivery rates. Verify Proof of Delivery (POD) documentation, resolving discrepancies and maintaining high delivery quality standards. Provide responsive customer service by resolving inquiries and escalating major issues, strengthening client trust. Conduct daily cycle counts and investigated inventory variances, improving stock accuracy and order fulfillment. Prepare weekly reports on performance, inventory, and delivery metrics to support data-driven management decisions. Promote and enforce safe work practices, contributing to a zero-incident workplace. Collaborate cross-departmentally to streamline workflows and eliminate operational bottlenecks. Support additional business needs with flexibility, ensuring continuity during peak demand periods.

- Executed email marketing campaigns to generate revenue and increase attendance at events - Collaborated with other departments to increase student attendance at events - Assisted with the paid advertising strategy to promote content and event attendance - Maintained accurate and relevant content within the Miami Hurricanes mobile app and on the website - Utilized analytical skills to segment and boost campaign performance - Aided in the inventory management and fulfillment of the Miami Hurricanes NFT program (CanesVault) - Stayed up to date on best practices to allow Miami Athletics to continue to be an innovator in the consumer marketing space

- Operated broadcast cameras for Division I baseball, basketball, volleyball, soccer, and track & field events, including high-impact angles such as center field, baseline, handheld court-level, and finish line tracking - Directed in-house video production for Miami Hurricanes Baseball games, managing game scripts, replays, and on-screen graphics in coordination with the broadcast team - Supported live event broadcasts by setting up and troubleshooting video and audio equipment, ensuring seamless signal flow and production quality - Collaborated with on-site crews to deliver accurate, real-time visual content aligned with pacing and storytelling demands of live sports telecasts - Edited pre-game and highlight reels using Adobe Premiere Pro, delivering engaging content for fan engagement and promotional use - Gained foundational experience with live replay and graphic systems, contributing to efficient, data-accurate broadcast support