Reynold Yuan

Product & Marketing Manager @ Pylontech

About

Have strong communication sense, resilience & ability. Apply comprehensive knowledge and skills to to manage complex processes both at the client side and internally. Good at solving problem across remote location and multiple cultures. Able to adapt in response to new information, different or unexpected circumstances. Have analytical skills and solid experience of ITR(Issue to Resolved).

Country

China

City

Shanghai

Industry

Consumer Electronics

Skill

工程, 英语, 电气工程, Research, Automation, Customer Satisfaction, Customer Service, Creative Problem Solving, Communication, Problem Solving, Chinese, Electronic Engineering, Interpersonal Skills, Relationship Building, Field Service Engineering, Coordinators, Troubleshooting, Electrical Troubleshooting, Consumer Electronics

Experience

Product & Marketing Manager

Pylontech

2025-7 - Present · 1 yr 3 mos

Sydney, New South Wales, Australia

Global Flex Solution and Partership Development. Residential BESS Product Solution & Marketing.

Service & Technical Support

Solis

2020-7 - 2022-10 · 2 yrs 4 mos

Melbourne, Victoria, Australia

One of most experienced and largest manufacturers of solar inverters. I was focusing on developing service & technical support in field of Grid-tied & Hybrid inverters across Regions: Australia & New Zealand, Works without supervision and provides solution while developing and implement a high quality after-sales service. Delivering professional assistance to not only installers and distributors, but also owners and end-users. Offering an top level of service in terms of product application knowledge, I am passionate in influencing renewable industries rather than servicing my customer. Quickly respond to customer enquires Diagnose & troubleshoot the issue via emails, video calls or phone Deliver technical advice & solution to the oversea service team member Offer training, and pre-sale support to the installers Support onsite and customer needs, advise parts order and follow-up with the customer

Service Engineer (DJI, MOZA, ZHIYUN GIMBAL)

C.R.Kennedy & Company - Geospatial Division

2016-12 - 2020-6 · 3 yrs 7 mos

Melbourne, Australia

C.R.Kennedy is one of the largest dedicated distributor for Cameras, Drones, Pathology, Security, Geospatial Solutions cooperating with brands of DJI, PENTAX, LEICA, DAHUA, FUJIFILM.