Zhen Hao Loh

Product Manager supporting global Motorola and Lenovo e-commerce platforms across B2C and B2B markets, focusing on product delivery, platform optimisation, and cross-functional collaboration across international regions. Core Contributions: • Translate complex business requirements into structured product requirements, user stories, and acceptance criteria for Agile development teams • Collaborate with cross-functional teams (business, engineering, QA, UX) to deliver scalable product features across global markets • Worked closely with API-based integrations and JSON data flows, including third-party fulfilment systems, to support order processing, system communication, and platform enhancements Key Impact: • Designed and implemented an approval workflow for SMB bulk purchases, enabling business-side validation for high-volume orders and reducing operational and financial risk • Identified and resolved a critical purchasing loophole that led to approximately $200K in fraud losses, where users exploited multi-destination shipping during checkout • Worked with stakeholders under tight Black Friday timelines to design and deploy a mitigation solution, preventing further losses without introducing high-risk system changes • Contributed to enterprise solution proposals for a global client (FIFA 2026), supporting business use case definition, solution design, and cost estimation for large-scale initiatives Additional Contributions: • Supported the productization of an internal RAG-based AI chatbot into a client-facing solution, contributing to requirement alignment, testing environment planning, and cross-functional coordination across business and technical teams. • Supported global migration of Motorola’s e-commerce platform from a third-party vendor to Lenovo’s in-house platform across multiple regions • Improved order processing workflows and system integrations to enhance platform reliability and operational efficiency

Engaged with customers to sell Xiaomi phones by showcasing product features and benefits, provided after-sales support to resolve concerns, and boosted customer loyalty, driving repeat business. Consistently exceeded sales targets through a customer-centric approach, leading to recognition as a top performer in phone sales within the store.

Provided exceptional customer service by addressing parent inquiries, managing guest interactions, and ensuring a smooth, enjoyable experience, resulting in high customer satisfaction and repeat visits. Managed store operations, including opening, closing, and front-desk tasks such as handling customer billing, ensuring efficient and accurate financial transactions.