Zhaoming Zhang Michael

Deliver the best AMR solutions to help clients reduce costs and increase efficiency. - Project Delivery - Project Aftersales - Project Technical Support · Singapore · India · Indonesia · Malaysia · Australia

Overall in charge of Singapore after-sales service part. • Visit sites with distributors to understand the customer needs and figure out improvement plans for product team to evaluate • Coordinate with distributors and schedule works for the team, come up with weekly service report • Build good relationships with distributor and customers • Responsible for SEA spare parts store (around ¥600,000 value), evaluate and promptly replenish spare parts to meet the SEA area needs • Hands-on training, troubleshooting • Provide technical support for SEA FAEs • Prepare for 90+ units SMRT Project (Checklist, Parts)

• Have deep understanding of Gausium different product lines, answer various questions raised by distributors and customers • Provide distributors with robot application technical support, communicate and solve technical problems encountered by customers • Assist customers in repairing product software and hardware failures, and train customers in daily operation, use, and maintenance • Understand customer needs and on-site problems, communicate with product managers and formulate feasible solutions • Collect customer feedback and assist R&D engineers to improve products • Conduct online and offline training for distributors, provide overseas technical support / training • Prepare Purchase Invoice (PI) for distributors • Highly involved in 160+ units MOE Project, solved the issues in timely and efficient manner

Main-Con Engineer Large Scale HDB Project with major pre-cast components - Tengah Plantation Contractor 1

Main-Con Engineer (Phase 1 TOP Obtained) Project Name: A&A Works to Admiralty Place. (HDB Project) • Prepare authority safe restart documents (e.g. SMM Plan, Workers List) for submission. • Site C&S coordinator. • Prepare Daily Report, Weekly Report, Progress Meeting Slides. • Follow site inspections, prepare for HDB cube tests. • According to site conditions, prepare RFI & RFA. RC Engineer (Ramp Area in charge) Project Name: Proposed Erection of a single-user 9 storey factory and distribution complex with ancillary offices and temporary industrial canteen on MK 07 LOT 03246K, Tuas Link 2/3/4. (F&N Foods Pte Ltd) • According to site conditions, prepare Method Of Statement (MOS). • Based on Structural Drawings, find the difficulties and propose the alternative way to construct. • Follow Inspections. • Prepare the monthly claim and submit to the QS team.

• Mainly focus on Chinese dramas / films • Worked on Singaporean English Project (A*STAR) • Timecoding + Editing

• Mainly focus on exploring Engineering Smoke Control System (ESC). • Help engineers to prepare submission drawings of different systems to authority. • Assist engineers in building modelling and get ready for smoke simulation via PyroSim. • Help engineers to collect results of the smoke simulation and prepare the reports.