Zhanna Klusova

- Strategic Leadership: Developing and implementing operational strategies that align with the studio’s vision and goals, driving growth and enhancing overall performance. - Operational Management: Overseeing daily operations to ensure a smooth workflow and high-quality service delivery. Implementing best practices to optimize efficiency and productivity. - Team Development: Leading, mentoring, and inspiring a diverse team of beauty professionals. Fostering a positive work environment that encourages creativity, collaboration, and continuous learning. - Financial Oversight: Managing budget planning and financial forecasting. Monitoring financial performance and implementing cost-control measures to maximize profitability. - Client Experience: Enhancing customer satisfaction by developing and refining service offerings. Gathering feedback and implementing changes to improve client engagement and loyalty. - Marketing and Branding: Developing innovative campaigns that promote the studio’s services and attract new clients. Ensuring brand consistency across all platforms. - Quality Assurance: Establishing and maintaining high standards of service quality. Implementing training programs to ensure all staff are skilled and knowledgeable about the latest beauty trends and techniques. - Supplier Relations: Managing relationships with suppliers and vendors to negotiate contracts, secure quality products, and ensure timely delivery of materials. - Performance Metrics: Tracking and analysing KPIs to assess the studio’s success. Using data-driven insights to make informed decisions and drive continuous improvement.

-Vendor marketing relations - strategically - understanding of vendors business and its objectives - working closely with IT big seven - Intel, Cisco, Dell, HP, HPE, IBM, Apple and many others, building long-term partnerships, negotiating marketing budgets, plans and terms - Team management - developing skills, looking forward to KPIs to be achieved, creating a team spirit

Vendor marketing planning and execution - working closely with BDMs to prepare marketing plans following company objectives and vendor guidelines

-Vendor marketing planning and execution - working closely with BDMs to prepare marketing plans following company objectives and vendor guidelines