Jenny Zhang

• Analyzed contracts and rate cards to define benchmark deliverable pricing trends for budget planning and negotiations to create savings opportunity • Developed new website landing pages (OrchestraCMS built) to optimize internal communication and built a dashboard with selected KPI metrics with use of Google Analytics • Coordinated vendor capability presentations and published onto internal communication channels for benchmarking purpose – built hype campaign, promoted on social media, and managed post-presentation engagement • Articulated with vendor management team and suppliers to setup vendor profiles in global ERP system – Coupa

• Assisted colleagues in ensuring that all tasks within the Helpdesk are handled in accordance with the agreed timescales using CommitCRM • Communicated with clients to collect information pertaining to requests/incidents and logged tickets accurately and completely using the CRM ticketing system • Collaborated with SEO teams to generate new campaign ideas and execute engaging contents which have accumulated 1.3M likes on Facebook utilizing Hootsuite • Analyzed weekly performance of Facebook account, strategies, and posts through weekly KPI reports tracking views, engagement, reach, and shares

Prepared and served drinks based on customer's preferences from an extensive menu Assisted in training new employee under company guidelines Responded well under pressure in a fast-paced environment Collaborated with co-workers to provide satisfactory customer service to customers of all age Provided service in Chinese Mandarin

Served ice cream products based on customer's preferences from an extensive menu Customized caked based on customer's preferences Responded well under pressure in a fast paced environment Collaborated with co-workers to provide satisfactory customer service to customers of all age

Participated in workshops to develop leadership skills Engaged with potential interviewees to promote the program and attract new members Encouraged the Asian American community to participate in voting Arranged and presented in a presentation in Northeast Philadelphia on recent immigration reforms and related bills Provided translation services to the Asian community in South Philadelphia