Zhaira Zoe S.
Sales Project Manager @ YANA SVETLOVA WALLCOVERINGS
About
Sales, Business Development, and Client Relationship professional with over 10 years of experience across luxury retail, interior design, premium materials, and B2B markets in the UAE and internationally. I specialize in building strong long-term partnerships with architects, designers, developers, and corporate clients while managing projects from concept through delivery. My approach combines consultative selling, strategic account management, and genuine relationship building to drive sustainable revenue growth and client loyalty. Currently working as Sales Project Manager / Business Development Executive in luxury wallcoverings and bespoke interior solutions, I support high-end residential and commercial projects across the Middle East and international markets. I manage client portfolios, prepare proposals and quotations, coordinate with production teams, and ensure every project reflects quality, craftsmanship, and client expectations. Previously, I led regional sales and marketing initiatives across GCC and MENA, delivering up to 30% revenue growth and managing portfolios of 50+ accounts. My background also includes senior client roles in luxury retail, managing AED 2M+ portfolios and achieving retention rates up to 75%. Multilingual and culturally agile, I bring a practical, people-focused approach to sales—balancing commercial targets with authentic client service. Core strengths include: • Business Development & B2B Sales • Client Relationship Management • Interior Design & Building Materials Sales • Project Coordination • Strategic Partnerships • Account Management & Retention • CRM Systems (Bitrix, Zoho, SAP, Microsoft Dynamics) Languages: Arabic (Native), English & French (Fluent), Italian (Conversational), Russian (Intermediate) Open to connecting with professionals across interior design, architecture, real estate development, and premium brands.
United Arab Emirates
Dubai
Architecture & Planning
luxury retail management, Client Relationship Management, B2B2C, Multi-Store Operations, client retention, Team Leadership, Retail, Operations Management, guidline, Sales Operations, Employee Training, Competition Research, VIP, Retention Strategies, Legal Administration, Negotiation, Team Building, Account Management, Project Management, Communication
Experience
Sales Project Manager
YANA SVETLOVA WALLCOVERINGS
Dubai, United Arab Emirates
Leading sales operations and client relationship management for luxury interior design firm. Managing end-to-end sales processes from prospecting to contract closure, conducting client meetings, generating new business contacts, and negotiating service agreements. Coordinate project delivery timelines, payment terms, and service volumes with clients and contractors while maintaining comprehensive client database and analyzing market trends to optimize sales strategies.
Deputy Sales Manager
Refine Interior Design FZ LLC
Dubai, Dubai, United Arab Emirates
Instrumental in establishing this luxury interior design startup from conception, developing operational structures and preparing for market launch. Conducted comprehensive research on Dubai's interior design landscape to inform strategic product selection while creating company policies and training materials for sales excellence. Established CRM systems and client engagement protocols, personally managing high-value inquiries and sales operations. Collaborated on integrated marketing-sales strategies to build brand awareness in Dubai's competitive luxury furniture market, continuously refining offerings based on customer feedback to optimize processes for official launch Leading sales strategy and operational development for this innovative interior design startup. Architected comprehensive B2B expansion targeting architecture firms and hospitality groups, now central to our growth strategy.
Regional Sales and Account Manager
TABU | Elite Material
Dubai, United Arab Emirates
Oversaw sales operations and customer relationships in the assigned region Developed and executed strategic sales plans, identifying new business opportunities. Expanded operations across MENA region with strategic focus on Saudi Arabian market development. Managed 50+ key accounts with 62% retention rate while implementing innovative sales strategies that outperformed competitors by 15% in market share growth. Increased sales revenue by 25% within the third quarter. Launched successful marketing campaigns, resulting in a 20% customer acquisition rate.
Senior Client Sales
Prada Group
Dubai, United Arab Emirates
Provided exceptional customer service and built strong relationships with clients. Created bespoke client journeys resulting in 40% higher average transaction value and 75% client retention through personalized service. Conducted trend analysis to stay ahead of market demands and customer preferences
Sales Store Supervisor
Montres Breguet (Rivoli Group)
Dubai, United Arab Emirates
Exceeded sales targets and drove revenue Maintained high levels of customer satisfaction Managed a team of 3 sales representative Oversee all operations and inventory management
Education
Carthage High School
Economics and management
Alison
Retail Management
Kharkiv State Institute of Physical Education
physiotherapy
Zhaira Zoe S.'s Contact Information
Phone
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