Zeynep Celik

As a operations support, I support customers and suppliers by ensuring operational excellence and full compliance with customer requirements. I serve as the direct point of contact for customers, manage inventory inquiries, perform detailed reporting and investigations, and proactively solve operational challenges. I oversee the daily activities of vendors, assist with process improvements, and collaborate closely with the Regional Field Service Manager to drive performance, optimize efficiency, and ensure high customer satisfaction. Key responsibilities: - Run and analyze daily reports to guarantee timely and accurate processing of receipts - Ensure daily compliance of stocking locations with Choice processes and procedures - Lead and support all field-related projects, focusing on operational improvements - Issue and re-issue service bulletins to maintain up-to-date operational standards - Train stocking location staff on Choice processes, enhancing operational knowledge - Troubleshoot and resolve Choice-related hardware issues to minimize downtime - Investigate transactions systematically to quickly resolve inventory discrepancies - Provide on-site support and supervision during moves, training sessions, client load-ups, and exits - Perform and reconcile Material Inventory Reports (MIR) to maintain inventory accuracy - Execute Dock to Stock coding and recode On Time Performance to support KPI targets - Partner with the Regional Field Service Manager to ensure Strategic Stocking Locations remain compliant and optimized - Create and manage client receipts, ensuring full compliance with receipt requirements and audit standards