Zeynep Akbaş

Manage end-to-end logistics and warehouse operations, overseeing daily execution, transportation planning, inventory movements, and warehouse activities to ensure operational continuity and service level performance. Lead and coordinate logistics and warehouse teams, define operational priorities, and ensure compliance with internal procedures, safety standards, and performance targets. Actively support Sales & Operations Planning (S&OP) processes by providing logistics inputs related to capacity, stock positioning, and distribution planning. Work closely with sales, planning, and production functions to align demand and supply requirements and to ensure smooth execution across the supply chain. Drive process improvement and digitalization initiatives within logistics operations, including the development and monitoring of KPIs and operational dashboards to enhance visibility, reporting accuracy, and decision-making. Analyze logistics performance, identify improvement areas, and contribute to cost efficiency, operational stability, and continuous improvement across logistics and warehouse functions. Coordinate domestic and overseas logistics activities, manage cross-border shipment processes, and ensure timely and accurate execution of logistics operations in line with business requirements.

Planning Specialist Responsible for demand forecasting and demand planning activities across all electronics and white goods product groups, ensuring forecast accuracy and alignment with sales expectations and market dynamics. Prepare and maintain rolling forecasts, analyze demand trends, and monitor forecast performance to support stable supply chain planning. Actively support Sales & Operations Planning (S&OP) processes by providing demand insights, forecast scenarios, and planning analyses. Work closely with sales, production, logistics, and procurement teams to ensure demand–supply balance and to minimize supply risks, excess inventory, and stock shortages. Monitor production plans and execution status to ensure alignment with demand forecasts, identify potential supply risks, and proactively support plan adjustments in coordination with production and planning teams. Manage inventory planning and optimization activities, including stock level monitoring, safety stock calculations, and regional warehouse planning. Analyze inventory performance, identify improvement opportunities, and contribute to service level improvement and working capital efficiency. Prepare planning reports and performance analyses, track key planning KPIs, and support data-driven decision-making through structured reporting and analytical evaluations. Contribute to continuous improvement initiatives within planning processes to enhance accuracy, efficiency, and cross-functional collaboration.

Customer Service - Solution Center - Team Leader As a Solution Center Team Leader, I directly managed and motivated a large-scale team of approximately 60 members, fostering a high-performance culture through daily briefings and proactive engagement. By optimizing operational workflows and leveraging advanced SAP and CRM systems, I successfully maintained an average call closure time of under 15 days, significantly improving service speed and efficiency. My role involved preparing and presenting detailed performance reports to senior management, providing data-driven insights to guide strategic decisions. I was responsible for overseeing complex escalations and ensuring that team-wide standards remained aligned with high customer satisfaction goals.