Zenil Dumasya

• Agile empowerment: Leading global cross-functional teams in adopting Agile methodologies • Leading AI transformation for the global regions driving efficiencies in the business • CX Innovation: Driving innovation and exceptional customer experiences • Omnichannel marketing: Facilitating effective omnichannel user journeys with the CX and brand teams • Stakeholder collaboration: Aligning strategy and operations and streamlining project impediments • Performance optimization: Using data-driven insights to monitor and enhance business performance

• Data-driven customer experience in EM-APAC • Omnichannel marketing strategy contributing to the org's topline • Continuous innovation to accelerate the delivery of impactful experiences • Global content repurpose and improving efficiency • Marketing performance analysis & insights • Cross-matrix collaboration to maximize the performance

*Omnichannel marketing strategy - data driven segmentation & targeted engagements *In-market and enterprise-level commercial engagement strategy *Innovation to drive digital excellence and transformation - Ai powered solutions *Customer Experience management - CX roadmap & action planning *Glocalisation of CX program *Advancing access of life-saving therapy through innovative business models *Partnering across the org to build a digitally native ecosystem

*Digital brand strategy for Specialty Care and Oncology business units *Omnichannel marketing plan for Innovative brands *Innovative customer engagement campaigns *Translating data-driven insights into actionable solutions *Business solutions and partnerships *Deploying tech in business

*Digital solutions lead - Budget brands segment *Teamed up for flagship projects of Jio *Intrapreneurial stint in marketing, media and entertainment *Personality branding & social media marketing lead *Creating value-based partnerships *Driving innovative digital campaigns