Zenaida Lopez

Executive Assistant to Vice President/General Manager and staff members

Executive Assistant to Vice President/General Manager and Staff Members,

AMERICAN EMPACK S. de R.L. de C.V.(October 2011-August 2013) Human Resources, Customer Service & General Admin. - Temporary employees agency main contact - Passport, FMN and FM3 (Employees and Visitors) coordinator - Immigration office, local labor department and local Environmental authorities meetings - Process utilities payments for apartments the company rents for visitors - Recruit direct and indirect employees for HR, IDSE transaction processing and keep up with employees files - LG customer accounts receivable as well as been the main contact - Issue/deliver customer invoices - Sales report coordinator/communicator - Assist Finance Department: o Banks (Cheqpaq) requesting banks (HSBC and Chase) checks - CSR for LG and small customers, order entry, asn’s as well customer complaints and quality issues - Update daily requirements; expedite finished goods and daily shipping - Review pull in and pull out, schedule production plan and pricing changes report - Interaction with the sales department about new developments - Interaction with Planning and production department to get commitments for finished goods shipment to customers. - General administration of: o Employee/visitor transportation o Rental vehicles o Company cars insurance o Employees medical insurance o Facilities/fire insurance o Country Club membership o Setup housing for foreign employees in Reynosa and USA (The Valley area)

NOKIA SERVICIOS, S.A. DE C.V. (Feb 23/20011 – July 15/2011) Executive Assistant I was under the direct supervision of the Plant Manager, My activities were related with all members for Leadership Team, especially to arranged Leadership team meetings and coordinate off site meetings when was necessary, booked manager meeting’s agenda with the VP’s assistant at global level, arrange travel plans this means to talk with the Amex Nokia Agency to request this kind of trips and book hotel and car rental too, do expenses reports different exchange rates, also be responsible for the corporative lines for the Indirect people, conciliation for credit corporative card, attending visitors and provide them assistance during their stopover in the city, also do the invitations letters for the foreign visitors, be aware for all renewal for the FM3 permit work for 13 foreign employees different nationalities for example Brazilian, Hindi, Italian and German this means keep continuous communications with the immgration office in the city and attend audits from the Migration office and provide all the documents required by them. I was responsible for the rental contract and I have 2 drivers in charge.

Be at the front desk as a receptionist receiving incoming phone calls in Spanish and English, receiving invoices and schedule for payments, make the payments for suppliers, filing all documents in reference for finance department and assist to the accountant with the return tax report. Ask permits for the visitors and reviewing them, coordinate FM3 for the foreign employees (annual renewals). Working with Human Resources department to select, recruiting and hiring union workers, receiving and classifying incoming resumes, schedule interviews with candidates and the requestor position, do internal documents (letters, id’s, HR Statistics) assist in special events, do itineraries, general assistant to internal customers, take resignations from employees and pay severance checks, work simultaneously with different tasks. Assisting to the General Manager update General agenda, arrange meetings (specially to staff team), do minutes meetings, reservation for flights, rental cars, do expense reports and credit corporative American Express report, update Head count report, update organization charts, be auditor for ATPT team, translate different kind of documents (work instructions, resumes, memorandums.) Be responsible for conference and training rooms providing the coffee break for all kind of visitors and staff meetings and coordinate meeting schedule, and maintain all conference supplies update.

I was under direct supervision of General Manager, I was working very closely with the Leadership team provide them support in meetings, doing goals charts and attending visitors and renew anual migration permits.

Solvay & CPC Barium Strontium Reynosa, S. de R.L. de C.V. (August 1995/October 2007) Secretary Recepcionist (Bilingual) In that position my responsibilities were: • To attend the company’s telephone calls in English and Spanish, • To assist the General Manager towards traveling arrangements • To coordinate staff meetings, • To attend visitors and their visits by providing assistance during their stopover in the city • To receive and coordinate invoices until they received payment through the Finance Department • To deliver and control payment checks to suppliers • To make arrangements for money-transfer payments through the bank. • To maintain a direct communication with suppliers and banks • To provide support for the accountant to elaborate the pay roll for employees • To handle the “small money box” in the plant • To support in many situations to the Human Resources Department by delivering labor letters and aid in the medical Expenses Program for the personnel • To coordinate courses that provided by the company • To arrange social events as Christmas festival • To be responsible for the office paperwork and office supplies.