Zena Tay
Client Services Specialist @ Autodesk
About
Client Services Specialist with 10 years of experience in end-to-end order fulfillment, customer service for partners and clients, problem resolving, delivering high customer satisfaction. Experience in sales operation support for inside sales. Take initiatives to drive account retention and generating revenues. A team player and good collaborator in building and establishing relationship with across functional teams in the organization, communicating with clarity with them and managing stakeholders’ expectations. Good in tracking orders pertaining to products and services.
Singapore
Singapore
Information Technology & Services
Order Fulfillment, Contract Validation, Quantity Surveying, Projects Tender, Project Costing, Communication, Quotation Sourcing, Collaborative Problem Solving, Customer Service, SAP ERP, Microsoft Office, Salesforce.com, Oracle Applications, Sales Order Processing, Diversity & Inclusion, Teamwork, Accountability, A3, Continuous Improvement, Logistics Management
Experience
Client Services Specialist
Autodesk
Singapore
Working at Autodesk Asia Pte Ltd Led and drove operational excellence through delivering support and ownership in all aspects of Autodesk’s products and services related to orders and inquiries. Managed cases pertaining to order fulfillment, order tracking and shipping information, products, licensing and asset management, prices, product availability.
Quantity Surveyor
Corten Interior Solutions Pte Ltd
Singapore
Performed quantity surveying and administration duties for project tenders.
Order Support Group Specialist
Symantec
Singapore
Worked at Symantec Asia Pacific Pte Ltd Managed cases pertaining to contract validation, order fulfillment, invoice discrepancies.
Zena Tay's Contact Information
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