Ezequiel Aguilar

· Served as escalation point and mentor for IT Technicians, providing advanced technical support and guidance. · Acted as SME for industrial computer systems, assisting with troubleshooting, configuration, and implementation. · Served as SME for user endpoint and mobile device deployment, collaborating with the SysAdmin team to manage OS imaging, software rollouts, and security patches. · Coordinated cross-functional IT initiatives for a major industrial plant expansion project, ensuring smooth collaboration and timely execution. · Participated in 24/7 on-call rotation, delivering after-hours support to maintain continuous plant operations. · Contributed to IT knowledge management by creating and updating troubleshooting documentation in Freshservice and a shared wiki.

· Delivered Tier 1 support to employees, ensuring timely resolution of technical issues via the IT ticketing system. · Handled setup, configuration, and troubleshooting of end-user devices, mobile devices, HMIs, and software.

· Managed user access provisioning and deprovisioning based on internal service requests and policies. · Executed onboarding and offboarding processes, including account setup, access rights, and hardware allocation.

· Configured and maintained user accounts, security groups, and computers in Active Directory. · Deployed desktops and laptops across departments, ensuring devices were fully configured and operational.