Zeinab Magdy
Account Manager @ FeedUs
About
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues, looking to take on increasing responsibility. Adept at operating in fast-paced environments and maintaining calm in challenging situations.6 years of experience and ready to move into Account manager or team manager.
Egypt
Cairo
Transportation/Trucking/Railroad
Logistics Planning, Relating to Clients, Operational Acceptance Testing (OAT), Building Business Relationships, Trusting Relationships, Resolving Issues, Data Collection, Back Office Operations, Complaint Management, Inter-departmental Collaboration, Advising Clients, Inbound Lead Generation, Email, Enquiries, Customer Service Representatives, Satisfied Clients, Coaching & Mentoring, Service Quality, Law Librarianship, Training Plans
Experience
Account Manager
FeedUs
Cairo, Egypt
Account Manager
Side up
Handle daily pick up requests from accounts Handling logistics issue Communicating with clients to understand their needs and explain product value Building relationships with clients based on trust and respect Collaborating with internal departments to facilitate client need fulfilment Collecting and analysing data to learn more about consumer behaviour Resolving complaints and preventing additional issues by improving processes Identifying industry trends Acting as a client advocate with a focus on improving the buyer experience
Escalation Specialist
talabat
Account advisor (chat agent) Back office (handling processing orders with the restaurants) Refund team (handling refund and customer compensation) Complaint team
Account Manager
SIDEUP
Customer Support Advisor
DentaCarts
Senior Customer Service Representative
DentaCarts
Built business relationships with clients providing prompt and accurate service Handled complex queries, providing-quality, accurate service within stated timescales Deputized and represented Team Leader, acting as a positive role model Responded to inquiries via by telephone, e-mail or ,web chat within the agreed SLAs Trained, coached, and mentored new and existing team members with full ownership of training plans Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
Team Lead
fetchr
Inbound call center agent Escalation specialist Team leader (inbound) & (outbound )
Lawyer
private office
Education
Zeinab Magdy's Contact Information
Phone
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