Zeeshan Ahmed

Built and directed a technology-enabled logistics operation from inception — deploying a unified logistics operating ecosystem and scaling to enterprise-grade delivery volumes across Canada and the U.S. ▸ Directed operations handling 25,000+ daily eCommerce parcels, 1,200+ on-demand deliveries & 5,000+ monthly LTL/FTL shipments — full P&L ownership, multi-million dollar budget governance, OTIF management, and transportation cost modelling across Canada-USA ▸ Conceived, built, and deployed 14 logistics technology platforms from scratch — proprietary TMS, WMS, AI-powered dispatch system, last-mile delivery app, on-demand platform, multi-carrier rate marketplace, and multi-tenant SaaS client dashboards — directing architecture and product vision without external IT dependency ▸ Built and commercialized a multi-tenant SaaS logistics platform — merchant onboarding, B2B client management, subscription operations, and 23+ eCommerce API integrations including Shopify and WooCommerce ▸ Led carrier procurement and transportation spend governance across 38-carrier network — 15% cost reduction through ROI-driven commercial strategy and carrier contract administration ▸ Built cross-functional team of 50+ from ground up — coaching, employee engagement, succession planning, and peak season workforce scaling ▸ Led customer support operations and client success programs — SLA management, escalation management, and 95%+ customer satisfaction across all delivery verticals Skills: TMS · WMS · AI Dispatch · SaaS · Last-Mile · LTL/FTL · eCommerce · Omnichannel · Carrier Management · P&L Ownership · Shopify · WooCommerce · Power BI · Salesforce

Led the enterprise-scale national implementation of Oracle Transportation Management (OTM) Cloud across 600+ store locations and distribution centres. ▸ Drove enterprise change management for national OTM rollout — intermodal consolidation, load planning, DC-to-store transportation flow, rail/road planning, and demand forecasting achieving 15% national transportation spend reduction ▸ Delivered QBR presentations and KPI dashboards to C-suite and senior leadership stakeholders ▸ Improved transportation planning productivity 20% through Lean Six Sigma and Agile methodology ▸ Developed compliance frameworks covering TDG, WHMIS, Highway Traffic Act (HTA), and Safety Management System (SMS) standards across the national carrier network Skills: Oracle OTM · TMS Implementation · Transportation Management · Load Planning · Intermodal · Lean Six Sigma · Agile · TDG · WHMIS · HTA · SMS · KPI Dashboards · Change Management

Directed large-scale last-mile, fleet, hub, and sortation operations across multiple Canadian provinces — managing high-volume distribution networks for enterprise retail and courier clients. ▸ Directed 5-terminal hub and sortation operations — 300+ vehicles, 500+ drivers, 5,000+ daily deliveries including cross-docking, middle mile, Big & Bulky, and White-Glove ▸ Achieved 98% on-time delivery and 95%+ OTIF for Purolator, UPS, Home Depot, and Sherwin-Williams through disciplined dispatch, DSP network management, and real-time driver performance oversight ▸ Developed SOP frameworks, quality assurance protocols, and transportation compliance standards — TDG, WHMIS, Highway Traffic Act (HTA), OHS, Safety Management System (SMS), load planning, and cross-border customs compliance ▸ Coached operations teams across 5 terminals — performance reviews, employee engagement, driver retention, and safety culture development ▸ Reduced carbon emissions 25% through strategic fleet optimization — awarded company Sustainability Award ▸ Led customer support operations and client issue resolution maintaining 98% client satisfaction Skills: Last-Mile · Sortation · Cross-Docking · DSP Management · Middle Mile · Fleet Operations · Big & Bulky · White-Glove · TDG · WHMIS · OHS · HTA · SMS · SOP Development · Employee Engagement

Managed strategic 3PL and contract logistics accounts across international trade lanes for enterprise clients in technology, oil & gas, pharma, and aerospace sectors. ▸ Delivered 20% logistics cost reduction and 15% profitability improvement through carrier procurement, route optimization, and freight consolidation — 98% SLA adherence across Samsung, LG, oil & gas majors, and aviation clients ▸ Managed TDG-compliant logistics for dangerous goods across oil & gas, pharma, and aerospace — hazmat documentation and regulatory compliance across international trade lanes ▸ Directed international freight forwarding across multimodal and intermodal lanes — air, ocean, and road ▸ Led customer support and client success — issue resolution, escalation management, and proactive client communication; managed accounts using Salesforce CRM ▸ Delivered executive briefings and strategic performance reviews to senior leadership Skills: 3PL · Freight Forwarding · Multimodal · Intermodal · LTL/FTL · TDG · Dangerous Goods · Salesforce · Key Account Management · Carrier Procurement · SLA Management

Directed multi-country logistics, freight forwarding, transportation, warehousing, and project cargo operations with full P&L ownership — supporting aviation, oil & gas, retail, and industrial sectors across UAE and international markets. ▸ Managed $26.5M LTL logistics project end-to-end — strategic planning, carrier network design, multi-country warehousing, and delivery execution at enterprise scale; full P&L ownership and multi-million dollar budget governance ▸ Delivered 22% revenue growth through business development, new contract wins, and client expansion — Emirates Airline, Etihad Airways, DP World, Emaar, Pepsi, Haier, and Landmark Group ▸ Directed 115+ in-house staff across transportation, warehousing, customer service, business development, logistics operations, and execution functions; managed contractor and owner-operator networks scaling to 600+ personnel during peak project cycles ▸ Managed fleet of 50+ in-house and 40–100+ third-party carrier and contractor vehicles — supporting high-volume transportation, fulfillment, and project-based logistics operations across UAE and international markets ▸ Delivered 25% operational efficiency improvement through process re-engineering, SOP development, quality assurance, and root cause analysis ▸ Led customer support operations — SLA management, client issue resolution, escalation management, and customer success for enterprise clients; managed accounts using Salesforce and HubSpot Skills: P&L Ownership · General Management · Supply Chain · Warehousing · Fleet Management · 3PL/4PL · Transportation · Project Logistics · Business Development · Board-Level Reporting · Salesforce · HubSpot · TDG · WHMIS · OHS

Directed international freight, shipping, charters, warehouse operations, and last-mile delivery across global trade lanes — managing a 600 TEU/month container portfolio with port-to-DC container flow and manufacturing network logistics. ▸ Administered 600 TEU/month container portfolio — port-to-DC flow, ocean freight, intermodal consolidation, cross-docking, load planning, and customs compliance across global trade lanes ▸ Ensured TDG, WHMIS, OHS, and international transport regulatory compliance across all freight operations ▸ Implemented SAP, Oracle, WMS & EDI systems achieving 35% inventory accuracy improvement; managed DC-to-store flow across 10,000+ SKUs ▸ Delivered 25%+ transportation cost reduction through carrier procurement, freight consolidation, and route optimization; reduced order processing time 30% through SOP development and process re-engineering ▸ Directed unionized workforce — labour relations, collective agreement compliance, grievance administration, and workforce planning ▸ Built logistics platform and mobile delivery application supporting international freight and last-mile operations Skills: Container Logistics · TEU Management · Port-to-DC · Freight Forwarding · Charters · Intermodal · Cross-Docking · SAP · Oracle · WMS · EDI · Load Planning · TDG · WHMIS · Unionized Environment · Supply Chain Planning