Zeeshan Ahmad

• Manage overall business and sales operations • Drive deployment and adoption of PhonePe Smart Speakers, QR codes and other KPI's, and merchant solutions across retail and partner outlets. • Lead and motivate a team of Territory Sales Managers (TSMs), Business Development Associates (BDAs), and field executives - both on-roll and off-roll. • Conduct daily morning huddles, review performance, and set clear sales goals and action plans for the team. • Perform regular market visits to support the team, identify new business opportunities, and ensure achievement of monthly and quarterly targets. • Strengthen merchant relationships to increase active usage, transaction value, and market penetration. • Coordinate with cross-functional teams (marketing, operations, and product) to ensure smooth execution of field initiatives.

• Team Management: Leading and managing on-ground teams to ensure smooth day-to-day operations. • Roster & Resource Planning: Creating efficient staff rosters to ensure optimal workforce deployment and productivity. • Store Expansion: Driving the launch and onboarding of new stores onto the Pincode platform, ensuring readiness for operations. • Operational Metrics Monitoring: Ensuring timely pick and pack processes, minimizing order cancellations, and proactively addressing seller and customer concerns. • Customer Experience & Quality Control: Maintaining high service standards by reducing complaints, monitoring order fulfillment accuracy, and ensuring zero seller-initiated cancellations.

Managed operations of multiple Vodafone-Idea retail stores, ensuring seamless operations and high performance. • Achieved sales targets by driving revenue growth and enhancing customer experience. • Led store expansion projects, including planning and launching new VI stores. • Improved store performance through training, process optimization, and strategic analysis. • Collaborated with cross-functional teams to align store operations with business goals.