Zdravko Dochev

Live Ops Executive DECA Games | May 2021 – Present - Designed and implemented content updates to enhance player engagement and retention. - Hosted in-game events to promote regular gameplay, including holiday-themed events and limited-time challenges. - Executed promotions aimed at increasing revenue by offering incentives for player spending. - Maintained communication with players through various channels (social media, in-game messaging) to gather feedback and resolve issues. - Managed day-to-day in-game purchases (IAP) offers, including creating and managing events like Mini Raids, Guild Wars, and major weekend events such as Raid Bosses, Guild Wars, and PVPs. - Collaborated with the QA team to test game events and conducted live checks to ensure the game's smooth operation. - Handled special events (e.g., Summer, Halloween, Christmas), working closely with the art team to ensure visually appealing and engaging content. - Managed the Over The Air (OTA) process, including briefing and testing new assets for monthly content updates.

Music Instructor (Self-employed) July 2016 – Present - Organized a camp for nearly 20 kids and three youth coaches, offering both individual and group lessons. - Led music lessons for different group sizes, ensuring tailored learning experiences for each participant.

Customer Service Support Boosting Ground | April 2019 – November 2020 - Evaluated account and service histories to identify trends and potential areas for improvement. - Provided advice and assistance to customers, ensuring their needs were met efficiently and effectively.

- Welcome visitors and clients in a friendly and professional manner. - Provide information and directions to visitors. - Manage and route incoming phone calls to the appropriate individuals or departments. - Take and relay messages accurately. Provide general administrative support, including photocopying, faxing, and filing. - Assist with the coordination of meetings and events. Address inquiries and provide information to clients and visitors. Ensure a positive and helpful experience for anyone interacting with the front desk.

Developed and implemented innovative music curriculum tailored to diverse student needs, ranging from beginners to advanced musicians.Led individual and group lessons in drums, focusing on technique, music theory, and performance skills.Fostered a supportive and creative learning environment that encouraged students to explore their musical interests and develop their unique talents.Collaborated with parents and guardians to track student progress, communicate goals, and provide regular feedback on performance and development.Established and maintained a network of music educators, researchers, and professionals to stay informed about the latest trends and research in music pedagogy.