Zayn Tiamzon

- Manage client communication across multiple accounts (updates, questions, expectations) - Coordinate with developers to ensure tasks are completed and moving forward - Track project progress and follow up on blockers to avoid delays - Provide regular updates on status, timelines, and deliverables - Align client expectations with internal scope and timelines - Handle client requests and ensure issues are resolved promptly - Maintained consistent client communication, helping reduce delays and improve turnaround time

• Managed 40-50 active contractor accounts from onboarding through retention and account growth. • Maintained ~90% customer retention through proactive account management, regular client communication, and issue resolution. • Led onboarding and activation sessions, achieving ~90% onboarding completion rates. • Conducted regular account reviews to identify churn risks and improve account health. • Drove account growth by increasing lead volume and budget allocation across 10-15% of managed accounts. • Partnered with sales and leadership teams to resolve customer concerns and improve retention.

• Built target account lists and sourced prospects through LinkedIn Sales Navigator, Apollo, and outbound research. • Generated qualified opportunities through phone, email, and LinkedIn outreach. • Averaged 100+ outbound calls daily while consistently exceeding activity targets. • Generated 20-25 qualified opportunities monthly, with 9-12 progressing to attended discovery meetings. • Partnered with Account Executives to build pipeline and support opportunity conversion.

• Conducted outbound outreach to manufacturers, healthcare organizations, distributors, and procurement teams across the U.S. • Averaged 120+ outbound calls daily while generating qualified sales opportunities. • Booked approximately 17-20 meetings monthly with procurement leaders and business decision-makers. • Contributed to opportunities that generated roughly $200K in quarterly revenue. • Partnered with Account Executives to advance qualified prospects through the sales process.

- Generated sales-qualified opportunities for Slack through inbound and outbound sales activities. - Averaged 80+ calls daily across SMB and mid-market accounts. - Booked approximately 15 SQLs monthly through phone, email, and follow-up campaigns. - Conducted lead qualification and discovery conversations to identify business needs and fit. - Maintained CRM accuracy while consistently exceeding activity and appointment targets.