Zayed AlKhzaimi

• Roles and responsibilities:  Review and analyze data, including budgets, profit and loss sheets, performance expectations and personnel evaluations  Provide Technical Assistance to entrepreneurs including business planning & strategy, financial modeling, operations and marketing.  Conduct counselling sessions with applicants and support them with business plan development & review, recommending areas of improvement and new project ideas  Evaluate applicants’ business ideas in light of current market needs/competitive landscape and KF policies  Provide SMEs with relevant information, assistance and referral services including banks and other financing agencies to support sustainability of the enterprises.  Plan and implement various development initiatives, awareness programs and related activities  Contribute to the identification of opportunities for continuous improvement of the department and organization

• Roles and responsibilities:  Assists Branch Manager in responsibility for the Branch  Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs  Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers  Assists Branch Manager with providing a strong leadership presence and control in Branch, while ensuring that all customers receive good service and quality merchandise  Utilizes company tools to diagnose opportunities and develops action plans to improve performance  Forecasts/reforecast business, focusing on productivity to meet sales goals  Identifies opportunities to drive traffic into the Branch through community events (weddings, parties, etc.)  Regularly communicates with Branch Manager to discuss strengths, opportunities, and trends in business  Assists Branch Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets  Helps Branch Manager in identifying training needs and providing ongoing training opportunities to the team as needed  Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization  Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly  Assists Branch Manager in delivering consistent, in the moment, feedback and coaching  Ensures company standards are met for Branch and associate appearance at all times  Prioritizes, plans, and adjusts schedules as necessary to maximize sales  Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner  Ensures all pricing, signage, and displays are correct at all times

• Roles and responsibilities:  Supervise activities of the branch.  Bring in new customers and boosts profits  Coordinate activities among different branches all over the country.  Help make policies.  Market and publicize new and existing products and services introduced by the bank.  Achieve assigned targets (product/volume/segment) in a consistent and competent manner.  Implement customer service standards and take corrective measures to ensure highest level of customer satisfaction  Train the staff and pass the information to staff about new offers and promotions of the company.  Identify own development needs and participate in appropriate training and educational sessions in order to increase own capabilities and work efficiency.  Investigate and resolve all minor/routine/complex/ customer complaints in Arabic or English and handle all problems/complaints/queries quickly, efficiently and tactfully

During my MBA at Abu Dhabi University, I gained advanced expertise in business management, leadership, and strategic decision-making. The program equipped me with analytical and practical skills to tackle real-world business challenges. My coursework covered a broad spectrum of key business areas, including finance, strategy, marketing, and operations, ensuring a well-rounded and competitive edge in today’s dynamic business environment. Throughout the program, I applied my learning to real-world business scenarios, engaged in case studies, and developed strategic problem-solving abilities. Graduating with distinction reflects my commitment to excellence and continuous professional development.

Topics included: - Financing Your Business - Managing for Growth Under Capital Constraints - Valuing, Buying, and Selling the Small Business In this program, I have enhanced my knowledge to optimize financial decision making under high-pressure conditions. By exploring and analyzing the choices I faced at each step in business's evolution, I got to knew how to manage and monitor day-to-day operations effectively and recognize significant opportunities to increase firm's value. Specifically, in the following areas: - Develop effective growth strategies - Craft business models that do not rely on external capital to grow - Understand the scope of available financing options - Manage personal guarantees - Assess the realistic value of a company or one that is going to be acquired - Prepare the company for sale