Zarina Kokanbaeva

Managing a team of 30 Relationship Managers serving large corporate clients and driving the development of key strategic partnerships. Leading cross-functional initiatives to enhance corporate client experience, strengthen portfolio growth, and support the bank’s corporate strategy.

Managed and curated major transformation programs across SME banking, corporate banking, and Agile implementation. Led cross-functional teams, ensuring alignment between business units, product teams, IT, and external consultants. Participated in executive-level planning and contributed to shaping the bank’s transformation strategy.

Responsible for overall service quality across branch operations, ensuring alignment with national service standards Managed a team of front-office and back-office staff, improving customer satisfaction and process efficiency Oversaw customer experience processes for Corporate, SME and retail clients, including onboarding, complaints resolution, and workflow optimization Introduced staff training programs to enhance communication skills, service culture, and operational accuracy

Ensured accuracy and compliance of branch accounting operations with regulatory requirements and internal controls. Supervised preparation and verification of daily balance sheets, financial statements, and regulatory reports Controlled transaction accuracy, accounting entries, reconciliation, cash operations, and internal audits Managed financial risks by ensuring timely and correct documentation for corporate and retail clients

Delivered end-to-end support to corporate and retail clients, including onboarding, account management, and daily banking operations