Zara Bagarone

As Office Manager my primary goal is to make sure the day to day running of the office goes as smoothly as possible. I identify and support all office needs while anticipating future needs in a proactive manner. My training and qualifications include, Mental Health First Aid as well as First Aid and Fire Marshall certification. I am part of a Sustainability team, responsible for implementing, maintaining and growing a robust ESG framework. As a side line to the general O.M. practices I am also part of an Events team, providing event Styling and Production on various internal and external events. In my time at Zeno I have worked on an Office refurb and project managed an Office move, both in terms of move logistics and design. I was heavily involved with the aesthetic and design of our new office in Old St, working closely with the Fit Out and Design team to ensure the look and feel of our new space was modern and adaptable to the new hybrid working week. Key skills: • I am very organised and proud of it! • A true people person that enjoys meeting new people, naturally friendly, easily approachable and very good at listening • Im happy and confident when working on my own initiative but also enjoy supporting and working in a big or small team • Very proactive and aware of the things that may become problems before they arrive, striving to minimise disruption of the day to day but ready and able to handle any last minute problems that can and will arrive • Ready to get stuck in and juggle workloads should the need arise • Have worked this role for long enough to know what does and does not work in the office environment, resulting in confidence and ability to (politely) say No to things that aren't in the best interest of the workplace.

General Reception duties such as answering calls, arranging couriers/post, monitoring office petty cash, building good relationships with Clients who come into the office on a regular basis, being a calm, warm and welcoming face of the company Booking travel, flights, trains and taxis as well as accommodation where necessary Creating Credit cards via Barclaycard Precision Pay to enable payments for a variety of different items ranging from site costs to stock orders for experiential campaigns Training of Junior staff on Barclaycard Precision Pay Logging and updating all staff holiday and sick leave onto our HR Net Updating all staff details onto our Intranet Ensuring adequate training for junior staff to cover Reception in my absence Building and nurturing colleague relationships to ensure good team morale by working closely with the staff social team, organizing team bonding events and office based activities such as Bake-Offs, Fun runs for charity and staff parties Organizing the office layout and maintaining supplies of stationary and equipment Maintaining the conditions of the office and arranging for necessary repairs Reviewing and updating health and safety policies and ensuring they are observed Arranging regular testing for electrical equipment and safety devices

Meeting and greeting clients Booking meetings Arranging couriers Keeping the reception area tidy Answering and forwarding phone calls Screening phone calls Sorting and distributing post Booking client lunches

Carrying out background research on future suppliers and presenting findings Directing and dealing with wide range of enquiries First point of contact for all incoming calls, email, faxes and post, often corresponding on behalf of the manager Organising and attending meetings and ensuring the manager is well prepared for meetings Organising and Liaising with clients, suppliers and other staff Carrying out research on potential projects and events Liaising with shop floor staff to order necessary equipment for the market.

Assisting Head Stylist for a video shoot for the Chronicles of Narnia 3 soundtrack.

Assistant to Jacqueline Durran and Andrea Cripps for a short film called 'A Running Jump' for the 2012 Olympics.