Zackary Alam

Collected and scanned tickets for entry, ensuring efficient guest flow and adherence to venue polices. Assisted with setup and breakdown of equipment, seating, and event materials to prepare the arena for various functions. Provided excellent customer service by greeting guests, answering questions, and addressing concerns promptly. Monitored guest areas to maintain safety, security, and a positive event experience. Collaborated with team members and supervisors to execute smooth event operations.

Managed daily athletic facility operations, ensuring cleanliness, functionality, and event readiness. Led setup and breakdown for NCAA competitions, campus events, and rentals, including equipment logistics and space configuration. Supported over 100 NCAA DI/DIII events, contributing to game day operations, crowd control, and student staff oversight. Maintained facility maintenance records and safety protocols, supporting proactive issue resolution and compliance. Coordinated revenue-generating rentals through scheduling, client communication, and event execution. Contributed to branding and marketing initiatives by updating signage, coordinating pool operations, and optimizing lifeguard scheduling.

Set up, displayed, and stocked merchandise to create an engaging and customer-friendly sales environment. Assisted customers with product selection, provided information, and delivered excellent customer service. Monitored inventory levels during events and restocked merchandise as needed to maximize sales. Collaborated with team members to ensure smooth merchandise operations before, during, and after events.

Organized and staged customer orders to maximize department efficiency and wait times. Shopped customer orders accurately and efficiently, ensuring product quality and freshness. Delivered orders to customers vehicles and assisted with loading to provide a seamless pickup experience. Maintained a clean organized staging area to support smooth delivery operations. Collaborated with team members and managers to meet productivity and service goals.

Maintained a clean and welcoming environment by sanitizing tables, sweeping floors, and upholding overall facility cleanliness. Assisted with restocking inventory to ensure product availability and smooth daily operations. Delivered and loaded customer orders promptly while providing courteous assistance as needed. Monitored dining and service areas to proactively address cleanliness, safety, and customer needs. Supported team members by replenishing supplies, organizing stock, and preparing for peak service hours.

Received and processed customer orders by accurately pulling items from shelves and preparing them for shipping. Assembled and organized shelving units to optimize storage capacity and support expanding inventory. Verified order accuracy and packaging quality to ensure timely and error-free deliveries. Maintained a clean, safe and organized work environment in compliance with company standards. Collaborated with team members to meet daily productivity and fulfillment goals.

Minor: Business Administration