Zainul Abedin Syed

I lead Multi-Million Dollar services portfolio for UAE banks and government institutions through four core pillars: 1) Project /Program Management 2) Stakeholders and Vendor Management 3) Contract Management and Services contract renewals 4) Business intelligence and Data Analytics

Spearheaded the successful implementation of an ERP project that integrated medical benefits and biometric attendance capture into the existing in-house HRM tool, resulting in significant cost savings. Delivered the issuance of medical cards for over 1,000 employees and their families, completing the project two months ahead of schedule and earning recognition from the group’s CEO for exemplary performance.

Manage relationships with key high-value clients acquired through various business development channels, ensuring client satisfaction and retention. Engage with HR Heads, VPs, and CEOs to identify opportunities for business expansion and align solutions with organizational goals. Collaborate with HR leaders to understand their recruitment needs, processes, and challenges, providing tailored value-added services to meet their objectives. Oversee internal and external stakeholder management, ensuring seamless communication and alignment across teams and partners. Present and promote branding and advertising solutions, including Resume Database Access (RDA) and job posting services, to corporate clients, driving product adoption and client success.

• Built and managed cross-functional teams, including SEO marketing, software testing, and software development, to support product development initiatives. • Collaborated directly with the offshore CEO to design and develop a new software product focused on cloud database solutions and web development.

Lead and manage multiple teams to achieve monthly collection targets of $6 million, ensuring alignment with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) while fostering a positive and collaborative work environment. Provide timely performance reports and actionable insights to overseas clients and internal stakeholders, ensuring transparency and maintaining long-term client relationships. Monitor workflows, assign workloads, and optimize processes to improve team efficiency and ensure consistent project delivery. Conduct regular performance reviews and year-end evaluations, offering customized feedback and development plans to enhance employee contributions.