zahida adham

key account manager

About

Key Account Manager at Edusport Travel

Country

south africa

City

durban

Industry

leisure, travel, & tourism

Skill

project management, travel management, tourism, online marketing, sales, marketing, marketing strategy, marketing communications, marketing management, social media marketing, social media, customer service, event planning, recruitment advertising, microsoft office, microsoft excel, business transformation, soa, business process design, candidate generation, graduate recruitment, event management, management, leisure travel

Experience

tour consultant

edusport travel

2008-3 - 2012-4 · 4 yrs 2 mos

key account manager

edusport travel

2012-4 - Present · 14 yrs 6 mos

Education

park university

1997-1 - 2000-1 · 3 yrs 1 mo

varsity college

project management

2011-1 - 2011-1 · 1 mo

Activities and Societies:  Economic Principles - Project justification techniques  Scope Management - defining the requirements of a project.  Contracts and Tender documentation. Work breakdown structure. Establishing work packages and responsibilities. Critical Path Analysis and optimisation. Defining the most profitable route to completion.  Project scheduling and time management. Management techniques Effective project control, Progress reporting, analysis and rectification of deviations from plan.

business management

2010-1 - 2010-1 · 1 mo

 Vision, Planning and Goal Setting  Customer Care & Sales  Marketing  Finance  Human Resources  Motivation  Leadership  Time management

university of south africa/universiteit van suid - afrika

2009-1 - 2010-1 · 1 yr 1 mo

 Client Brief and checklists  Proposals and budget planning  Site inspection and selection  Pre event setup and arrangements  Standard operations and procedures for MICE

tourism

2000-1 - 2001-1 · 1 yr 1 mo

 Tourism Overview  Effective Communication and customer care  Tourism Geography  Understanding the Internet  Principles of Customer Service  Basic calculations - forex and time zones  International trends in tourism