Zahid Bashir MCICM

As the Collections / EOH Lead at Weflex, I manage the collections process and oversee end-of-hire procedures. My role involves: - Overseeing timely payment collections - Managing end-of-hire vehicle returns, and processes - Coordinating with customers to ensure smooth vehicle returns - Resolving any issues related to outstanding payments - Building strong customer relationships - Leading and mentoring a dedicated team - Analyzing data for strategic decisions - Ensuring compliance and managing risks I am dedicated to supporting our mission of empowering ride-hailing drivers through our rent-to-buy vehicle program.

As a skilled Credit Controller at Weflex, I am actively monitoring and pursuing outstanding debts, ensuring timely payment and minimising bad debt risk. Through regular communication with customers, I resolved any billing or payment issues promptly, maintaining positive relationships with upholding the company’s financial interest. With meticulous attention the detail and strong negotiation skills, I ensured compliance with credit control policies and implemented process improvements to optimise cash flow and minimise credit risk. My results-driven approach and ability to work well under pressure contributed to the overall financial stability and success of the organisation.

As a Credit Controller at SHS Canada, I was involved in managing all aspects of the company’s credit and collection processes. This included assessing creditworthiness of customers, establishing credit limits, monitoring overdue accounts, negotiating payment terms, and reconciling accounts. I was also responsible for ensuring that customers adhere to their credit terms and taking appropriate action in cases of non-payment to minimise financial risk of the company. Attention to detail, strong communication skills, and a firm understanding of financial principles would be essential in this role.

As a dedicated Business customer service representative at Metro Bank, I was entrusted with providing exceptional support to both personal and business customers. I thrived in a fast-paced environment, handling a variety of inquiries and resolving customer concerns with ease and professionalism. With a deep understanding of Metro Bank’s product & services, I was able ti offer personalised guidance and ensure customer satisfaction. Through active listening and effective communication, i built strong relationships with customers, earning their trust & loyalty. My commitment to delivering top-notch service and going above and beyond to meet customer’s needs consistently resulted in positive feedback and recommendations. My experience at Metro Bank has honed my problem-solving abilities and reinforced my passion for providing outstanding service to every customer encounter.

As a skilled Telephone Business Manager, I successfully opened business accounts for clients, ensuring compliance and adherence to required documentation. I confidently handled inquiries related to various banking services, such as loans, credit facilities, account management, and merchant services, providing accurate and detailed information to customers. Utilising my strong analytical & problem solving skills, I effectively resolved customer issues and concerns, ensuring maximum satisfaction. My ability to navigate banking systems, maintain confidentiality, and deliver personalised attention over the phone played a vital role in foster long-term customer relationships and contributing to the bank’s overall success.

During my time at Metro Bank’s Contact Centre, I had the opportunity to contribute to an exceptional customer service experience. As a skilled professional, I confidently handled and resolved customer inquiries over the phone. My dedication to providing timely and effective support allowed me to build strong relationships with customers and contribute to the overall success of the team. I take price in my ability to understand customer’s needs and provide solutions that exceed their expectations. Working in a fast-paced environment taught me the value of efficient communication and problem-solving skills. My experience at Metro Bank has solidified my commitment to delivering exceptional customer experiences in any role I undertake.