Zaher Ashkar

• Served as Governance Lead within the Program Management Office of a province-wide Oracle Cerner EHR implementation commissioned by a provincial Ministry of Health — one of the largest and most complex digital health transformation programs in Canada. Accountable for the design, implementation, and day-to-day enforcement of the program's end-to-end governance framework across a multi-institutional, multi-stakeholder environment spanning clinical, operational, and technology workstreams. • Spearheaded Transformation Enablement, Change Management, and Operational Readiness for one of the largest Epic EHR modernization programs in North America — across five Integrated Health Centers / Networks, with province-wide scale-up (22 centers) to follow. • Serving as subject matter expert across strategy, operating model design, organizational readiness, analytics capability building, and talent strategy.

• Led and owned the end-to-end Change Management and People Integration workstream for the Capital Markets division of one of Canada's largest banks through a landmark M&A acquisition — one of the most complex banking mergers in recent Canadian history. Designed and executed a comprehensive people integration strategy spanning five lines of business: Capital Markets, Global Markets, Investment Banking, Corporate Banking, and Commercial Services. • Directed Transformation and Change Management for the Oracle-enabled supply chain and procurement modernization of a major Canadian Public Transportation Crown Entity — achieving high adoption rates and delivering the platform for a subsequent payment modernization program. • Designed the target Operating Model for a major Transportation, Freight and Logistics organization — proposing 7 Centers of Excellence and a transition to a cloud-enabled intelligent operating model, incorporating analytics-driven workforce planning and enhanced employee experience design. • Led the Operating Model and Service Delivery Model review for a major Canadian energy and utilities company — producing a roadmap of 60+ strategic initiatives aligned to a three-year plan, including Oracle systems assessment and analytics transformation to support enterprise decision-making. Contributed to the finance transformation program of a major Canadian bank across Canada, the US, and global operations — supporting intelligent operating model design ahead of a major US bank acquisition. • Contributed to the finance transformation program of a major Canadian bank across Canada, the US, and global operations — supporting intelligent operating model design ahead of a major US bank acquisition.

• Led two primary delivery workstreams within one of the largest public healthcare operational transformation programs in the Middle East region ($13M+ USD) driving technology modernization, clinical workflow redesign, analytics capability development, and Ministry-level cultural transformation across 20+ hospitals and 70+ primary health clinics. Designed and delivered a structured change management program spanning executive engagement, organizational readiness assessments, communications, workforce capability building, and behavioral change interventions across 20M+ patient touchpoints. • Established and operationalized a large Middle Eastern country's National Epidemic Intelligence Unit — a turnkey technology-enabled transformation program, delivering live national health dashboards and embedding new ways of working within the National Health Command Center. • Led large-scale transformation programs across the Healthcare and Public Services industries — spanning strategy, operating model design, capacity planning, performance management, talent strategy, and senior leadership coaching and development. • Delivered targeted improvement programs at Ministry, Regional Directorate, and facility levels — building organizational capability and embedding sustainable change across public institutions.

• Designed and delivered organizational transformation programs spanning strategy alignment, operating model design, service delivery enhancement, and strategic workforce planning across Healthcare, Education, and Public Services industries. • Led executive leadership assessment centers and provided coaching and decision-support to C-suite and ministerial-level stakeholders through periods of significant organizational change.

• Led the merger of two of the organization's largest divisions — managing the workforce transition of 40,000+ employees into an integrated operating model, delivering organizational efficiencies, cost optimization, and sustained operational continuity throughout the integration. • Directed enterprise-wide organizational development initiatives spanning strategy deployment, performance management, and strategic workforce planning. Supported alignment of organizational requirements for Oracle cloud implementation.

• Delivered operating model design, business process redesign, performance optimization, and strategic cost management programs across several industries.

Graduated with distinction.