Zaffiey D. Razak

MAIN AREAS *Market Penetration | Sales Growth – Partnerships – Airline, Hotel, and Tourism Board collaborations A. Local Market Development Analyze the Malaysian travel market landscape, including customer preferences and competitors. Introduce and promote mynztrip OTA products (flights, hotels, packages) to local travel agencies, corporate clients, and retail customers. Build and sustain strong B2B relationships with travel agencies, tourism boards, and airlines. B. International Market & Partnerships Leverage regional and international experience to expand mynztrip’s presence overseas. Identify, secure, and nurture strategic partnerships with airlines, hotels, embassies, and tourism boards. Represent mynztrip at international trade fairs, exhibitions, and networking events to drive global exposure. C. Sales & Growth Design and execute sales strategies to increase OTA bookings. Consistently achieve monthly sales and booking targets. Negotiate and secure exclusive packages, promotions, and deals to enhance competitiveness. D. Marketing & Branding Lead localized and regional marketing campaigns to strengthen mynztrip’s brand presence. Implement digital and offline initiatives targeting both B2B and B2C audiences. Create and manage impactful sales materials, presentations, and promotional content. E. Reporting & Insights Deliver regular performance reports covering sales, partnerships, and market trends. Recommend actionable strategies to optimize product offerings and customer engagement. Use data insights and customer feedback to guide mynztrip’s overall business strategy.

-Assist in planning, organizing, and executing destination management programs and events from conception through completion. -Manage project timelines, milestones, deliverables, and budgets under the direction of the Project Director. -Act as a primary or secondary point of contact for clients, vendors, and internal teams to ensure smooth communication and collaboration. -Source and manage relationships with local suppliers, venues, transportation, entertainment, and activity providers. -Prepare detailed proposals, event timelines, production schedules, and post-event reports. -Conduct site inspections, manage logistics, and ensure the highest standards of guest experience. -Monitor project performance and assist in risk management and troubleshooting issues as they arise. -Support in training and mentoring junior team members. -Ensure compliance with company policies, legal requirements, and industry best practices.

STARTUP AIRLINES COMPANY Build from ZERO and AIMING for a GREAT HISTORY. DHC6-300 to 195-E2. 1. Understanding the Product and Unique Selling Proposition (USP) 2. Market Research 3. Building Relationships - existing data & clientele (Travel Agents, Corporate etc) 4. Creating Sales Strategies 5. Sales Outreach 6. Negotiation and Account Management 7. Sales Collateral & Material 8. Feedback Loop 9. Presentation, Training & Onboarding 10. Metric & Reporting 11. Adaptability & Flexibility 12. Product Development - Holiday Packages etc 13. Property Inspections & Negotiation - Hotels for flight disruption, crew & technical staff accommodation.

Flower | Gift | Event

Your Better Solutions for Travel & Tourism Businesses Integration

B2B GLOBAL DISTRIBUTION AND SALES a) Responsible for account management for assigned accounts b) Understand the Outbound travel market and interact with key players c) Gather market intelligence and report up d) Generating incremental sales from existing channels/ accounts e) Identify new channels/ accounts and pitch Klook products f) Tap corporations, Hotels, Airlines, new channels to open up new sales avenues g) Educate partners on Klook processes, systems, payments and overall policies h) Identify crucial accounts to manage partner relations i) Assist in administration and contracting work required by HQ/ Line manager j) Clear understanding of all Klook Products and offerings k) Prioritize channel and account based approach l) Daily sales visits with reporting on agenda and outcome m) Facilitate and attend regional trade shows and events to generate sales leads n) Study and report on competition o) Other duties as may arise from time to time and as may be assigned to the employee

• Spoke person • Organizing events including press conferences, exhibitions, open days and press tours • Tour Leader for group and private tour etc. • Liaising with the creative agency team (media) , clients and consumers to develop media and branding Amar Travel and Tours Sdn. Bhd. • Attend media functions as a representative of the company. • Dealing with celebrities, artists, journalists and other related. • Follow along with the tour planned together celebrities, artists, journalists, and other related fields as a representative of the company. • Researching, writing and distributing press releases to targeted media • Sourcing and managing speaking and sponsorship opportunities • Devising and coordinating photo opportunities • Fostering community relations through events such as open days and through involvement in community initiatives • Monitoring and update company social network (facebook, instagram and twiter) • Assist into supplier contract rates folder. • Handling arrangement for road show and promotion site. • Operation work (quotation, e-card, invoive and etc) / ETC

Generate and qualify leads for ATTSB Prepare sales action plans and strategies Develop and maintain customer database, sales & promotional materials Plan and conduct direct marketing activities Make a sales calls to new and existing clients Face to face sales presentation to potential clientele Develop and make presentations of company products and services to current and potential clients and followed by preparing sales proposal or contract. Respond to sales inquiries and concern by phone, via email or in person Monitor and report on sales activities to all department which is related Arrange and does sales presentation talk with potential agents. Provided up to dates details on special promotion, new and existing packages. Achieve the target given by the company Public Relation Attended an event hold by the corporate client Attend and event hold by the airlines and hotelier Attended product presentation by supplier (destination, airlines, hotelier) Operation Responsible in executing an enquiry request from the client Liaise with ticketing department (for tickets & hotel) and with tour department (M.I.C.E Event) Liaise with Back operation for the manpower arrangement and to execute the plan REMARK : Please refer my resume for complete description.

• Build and create team of Customer Care and attracting Uniform for department. • To attend to customer (both shoppers and tenants) complains, feedback, request and problems and ensure these resolved quickly and tactfully. • To attend to emergencies and respond accordingly, e.g. reporting leaks, power outages, or first aider to injuries. • To ensure all customer facilities (ATMs, Baby Change Rooms, Surau, Pay Phones, Baby Strollers, Handicaps chairs, etc) are in good working condition and maintained at a high standard of cleanliness. • To conduct internal daily floor checks including Tenants Opening & Closing hours, check on taxi queue, noise level, compliance to Rules and Regulations, etc. • To follow-up with respective departments on incidents and mall defects as reported by tenants and customers. • To ensure cleanliness of counters, service equipment & accurate inventory control. • To ensure adequate staff coverage of all counters and a high standard of staff grooming comparable to an international class hotel. • To ensure smooth running of shuttle bus service (where provide). • To conduct events and tenant sound level checks. • To attend VIP and special guest arrivals. • To conduct daily briefings with the Customer Care team. • To check and prepare Management reports on daily, weekly & monthly basis. • To maintain high productivity level of all Customer Care staff and ensure company policies/procedures are adhered to, and to conduct team counseling where necessary. • Department interaction – work closely with marketing & promotions, security, carpark, leasing, building services, housekeeping and related departments to ensure smooth daily operation of the centre. • To attend to any others duties as assigned from time to time.

• Supervise and run the Moments Of Magic Team. • Provide “personalize shopper service” and assisting King, Queen, Royal Families, Ambassador and VIP / VVIP customer. • The Ambassador of Parkson Pavilion • Preparing the post sales service report. • Preparing the duty checklist, post sales service forms and etc. • Provide the facilities and amenities for an event. • Oversee environment, traffic and service delivery at the high service intensity areas. Also monitor cleanliness and condition. Preparing store facilities such as nappy room, toilets, water dispenser, mini lounge, comment card, promotion pamphlet, announcement and etc. • Provide information and direction to customers. Coordinate with other store personnel to provide solution for customer. Example linkage. 1. Establish rapport and builds relationship with customers. 2. Initiate "feel good" conversation to customer to manage waiting time. 3. Provide feedback to CSM or SSM on service delivery. 4. To make sure staff promoting Elite Card, Bonuslink Card, Tourist Card and assist customer during card application. • Perform ESG / Greeting during on the selling floor, daily opening store, and farewell greeting and