Zafer Şirban Yıldırım

Plannig capacity and analyzed workload of organization of 1.000 people Designing new organizational structures for Corporate Business Unit Developing processes and solutions for the business needs Participating in large scale organizational design projects for the company

Responsible from all HR functions of Customer Care group (300 inhouse, 700 outsource employee) Acting as a single point of contact for internal clients, repsesenting HR and advertising HR services in the organization. Giving a honest feedback to the internal clients and using feedback to improve HR procedures and services. Support business lines regarding to their headcount planning, based on business requirements and HR strategy, in order to implement HR actions with regard to recruitment, transfers and turnover Support business lines on performance management issues in an effective and professional way, based on the HR strategy and policies in order to ensure that planning and appraisal cycle is executed in a professional way Advise managers and employees proactively with regard to rewards and employment conditions in a timely way and keeps management well informed about the compensation and benefit policies and the instructions to follow Liaison with Payroll Department in terms of job offers to make right and fair offers to employees in order to guarantee fair treatment of employees and maintaining a consistent and realistic compensation and benefit policies and- benefit policies and-practice Cooperate with Organizational Development Department regarding process improvement, organizational design, job evaluation and job design issues Manage recruitment activities end to end. Support management and employees regarding training and development possibilities to make the right choices and investment for employee development Take part in HAY Job Re-Evaluation Project Participate in AC/DC process as an assessor Have deep knowledge about Manage Service/Outsourcing Issues Give training about innovation to employees as an internal trainer

Responsible from all HR functions of Customer Care group in Avea. Performance Management Recruitment Employee Relations Talent Management

Responsible from all HR functions of CC, Technology and Sales group located in Ankara and East Turkey regions. Performance Management Recruitment Employee Relations Talent Management

Preparing and coordinating projects for Provincial of National Education Swot Analysis, Budget Plans and researches about the educational activities in the region Preparing and coordinating different kinds of projects in different programs such as, Life-Long Learning Programme, IPA, SODES and etc. Planning and organizing the counseling and guidance activities of the schools Implementing Leiter International Performance Appraisal for the individuals Organizing educational seminars for the students and their families in different subjects such as Family Education, Motivation, OSS and etc. Implementing Mental Tests Organizing educational activities for students and their families

Recruitment and selection activities for energy, corporate and textile groups Performance Management Employee Relations

Human Resources Management