Zachary Rapoport

Director, Customer Success @ Datadog

About

Experienced Customer Success leader focused on revenue growth and retention through enterprise relationship management.

Country

United States

City

Greater Boston

Industry

Financial Services

Skill

Account Management, Advertising, Software as a Service (SaaS), Online Marketing, SEM, Display Advertising, Media Buying, Mobile Advertising, Digital Strategy, Web Marketing, Digital Video, Publisher Relations, Campaign Management, Inventory Management, Campaign Optimization, Campaign Strategy, Digital Marketing, Online Advertising, Cross Selling, Forecasting

Experience

Director, Customer Success

Datadog

2025-3 - Present · 1 yr 7 mos

Boston, Massachusetts, United States

Sr. Director Customer Success

Themis

2024-2 - 2024-9 · 8 mos

Director of Customer Success

Themis

2023-3 - 2024-2 · 1 yr

Greater Boston

Director of Customer Success

MANTL

2021-9 - 2023-3 · 1 yr 7 mos

San Francisco Bay Area

Director, Customer Success

Truly.co

2019-8 - 2021-4 · 1 yr 9 mos

San Francisco Bay Area

Senior Manager, Platform Partnerships

Oracle

2018-7 - 2019-8 · 1 yr 2 mos

San Francisco Bay Area

Oracle Data Cloud

Manager, Account Management (acquired by Oracle)

Moat

2017-11 - 2019-8 · 1 yr 10 mos

San Francisco Bay Area

Senior Account Manager

Moat

2016-7 - 2017-11 · 1 yr 5 mos

San Francisco Bay Area

Acquired by Oracle - May 2017

Account Manager

Moat

2015-10 - 2016-7 · 10 mos

San Francisco Bay Area

Genome Video Operations

Yahoo

2012-5 - 2014-10 · 2 yrs 6 mos

San Francisco, CA

- Managed the monetization and operation of Yahoo's video syndication business. - Developed syndication strategy, prospected new supply partners and performed profit/loss analysis - Responsible for sales training of syndication to the national team - Subject matter expert for Nielsen OCR and comScore vCE. - Structured and implemented the sales policies for vCE and OCR deals across Yahoo properties and networks while maintaining profitiability

Media Buyer

Yahoo

2011-8 - 2012-6 · 11 mos

Sunnyvale & San Francisco

- Prospected new comScore 1000 publishers, negotiated rate and volume contracts - Managed and optimized partners on the Right Media Exchange for profitability and performance in order to produce optimum yield - Identified up sell opportunities - Helped develop early video strategy for RMX

Account Coordinator

Collective

2010-8 - 2011-7 · 1 yr

- Provided qualitative and quantitative analysis for display and video campaigns - Maintained and optimized performance of campaigns to meet clients’ CPA and CTR goals - Facilitated the launch of each campaign from insertion order flow to creative assets and pixel requests - Identified up-selling opportunities, with an 80% client retention rate - Clients included Lexus, T-Mobile, Acura, Toyota, Fox, Dole, JC Penney, and Infiniti