zach houlahan

banquet lead

About

Experienced leader with over 5 years of supervisory experience in the hospitality industry at a 4 diamond property. Currently pursuing my Bachelor of Hospitality and Tourism Management degree from Algonquin College (class of 2021) I am an organized and hard working individual who is always willing to take on challenges and learn new things, I have excellent customer service skills and strong multitasking abilities. I am a hands on leader who strives to exceed expectations and go above and beyond during every opportunity. Specialties: Intentional Leadership Training, TICO certified, NLS certified, First Aid and CPR-C, ServSafe, WHMIS certified, Food Handlers

Country

canada

City

ottawa

Industry

hospitality

Skill

teamwork, customer service, tourism, microsoft office, first aid, food, customer experience, cash handling experience, lifeguarding, bilingual english french

Experience

food and beverage outlets lead

brookstreet hotel

2018-4 - 2018-9 · 6 mos

banquet server

brookstreet hotel

2014-5 - 2016-7 · 2 yrs 3 mos

manager

mcdonald's corporation

2009-6 - 2013-8 · 4 yrs 3 mos

* As a manager at McDonald's I was responsible for: * Providing excellent customer service * Managing the day-to-day activities * Ensuring the opening checklist tasks were complete * Inventory of food and supplies maintained * Food safety rules were followed * First in/First out" stock rule applied * Staff presence and duties assigned * Labour hours tallied and submitted * Updating menu boards * Counting/balancing all cashes * Maintaining integrity of all monies (e.g., safe) * Employee reviews