Zac Costello

Founder of a vintage fashion brand dedicated to sourcing and curating pieces with character and history. I oversee the full creative and commercial direction of the business, from buying and styling to branding, marketing, and online sales. With a strong eye for detail and market trends, I aim to make vintage fashion accessible, sustainable, and expressive, offering customers carefully selected pieces that stand out from mass-produced fashion.

Involves assisting clients with property inquiries, viewings and administration during weekends. Collaborating closely with the sales and letting teams to organize property viewings, ensuring a seamless and efficient process for all parties involved. Maintaining up-to-date knowledge of the local real estate market, property listings, and industry trends, providing valuable insights to clients. Managed client communications, responding to inquiries via phone, email, and in-person interactions, and providing personalized assistance to meet individual client needs and preferences.

Provided exemplary customer service across various domains including hospitality, retail, membership and the visitor experience department, ensuring a positive and memorable experience for visitors at Baddesley Clinton and Packwood Estate in Warwickshire. Assisted with sales and standards, helping to maximize revenue generation within the estate gift shops and visitor centers. Administered membership, processing memberships, dealing with inquiries, and implementing sales strategies to enhance member satisfaction and retention. Played a pivotal role in maintaining estate standards by overseeing cleanliness, organization, and presentation in public areas, ensuring adherence to established guidelines and regulations. Acted as a key liaison between visitors and estate management, addressing concerns, providing assistance, and fostering strong relationships to promote repeat visitation and positive word-of-mouth promotion.

Facilitated engaging and personalized swim lessons for clients of Swimming Nature across various locations in London, including Hampstead, tailored to individual abilities and goals. Implemented Swimming Nature's innovative teaching methodology, emphasizing natural progression and technique refinement to enhance swimmers' skills and confidence. Cultivated positive relationships with clients, providing ongoing support, feedback, and encouragement to maximize their learning and enjoyment of swimming. Maintained a safe and welcoming learning environment, adhering to strict safety protocols and ensuring compliance with industry standards and regulations.

Developed and implemented comprehensive swim lesson plans for groups of children and adults, ensuring effective skill development and progression. Fostered a supportive and inclusive environment, promoting confidence and self-esteem among swimmers from various abilities and backgrounds. Utilized innovative teaching techniques and adapted instructional strategies to accommodate individual learning styles and abilities, resulting in improved student performance and retention rates. Conducted regular assessments and provided constructive feedback to students, parents, and guardians, facilitating continuous improvement and goal attainment. Collaborated with colleagues and management to facilitate swim programs, safety protocols, contributing to the overall success and reputation of the leisure center.