Zabeeda Sulaman

Oversee approximately 1000 residential units Manage office phone lines and mail boxes Manage and supervise administration, leasing, maintenance and housekeeping staff Maintain building fabric and structure, coordinate various building maintenance projects (Electrical, Plumbing, HVAC, Boilers, etc.) Coordinate monthly and annual building maintenance requirements such as (Building Fire Alarm System, Generator, In-suite Tenant Life Safety Inspection, Elevator & Roof Inspections, etc.) Process purchase requisitions and follow-up on outstanding invoices Liaise with various community agencies and municipal offices on behalf of building and tenants’ issues Accept rental payment, follow-up on nsf and outstanding balances, complete deposits Coordinate in-suite maintenance for occupied and vacant suites and follow up with vendors on pending issues Complete additional tasks as requested by management

Set-up both Residential and Commercial leases, apply renewals Process monthly rental payments, complete bank deposits Follow-up on outstanding arrears via phone calls, reminder letters/emails Apply charges to accounts i.e. (damages, utilities – gas, hydro and miscellaneous) Assist tenants with maintenance requests and upgrade requests Liaise with Operations team and follow-up on property maintenance both monthly and annual requirements

Provide professional Office Administrative, Customer Service as it relates to Real Estate/Asset Management Provide support to the Managing Director, Regional and Operations team Responsible for overall appearance, condition and security of the physical work space Meet and greet guests, perform general office duties and handle all incoming/outgoing mail as well as mail to be sent out by courier. Maintain office stationery and office supplies inventory (track and monitor); ensure kitchen is stocked with appropriate supplies, create purchase requisitions Compose letters, memos, notices & distribute correspondence as per company Policies & Procedure Ensure support services are in place for all fax machines, photocopiers and postage machine Liaise with outside agencies, associates and vendors as required Maintain the Rentsafe TO database and ensure that the annual renewal fees are paid on time. Enter, track and follow-up on orders from the Municipal Licensing Standards, Toronto Hydro, TSSA, ESA and Fire Department Maintained filing systems and update data base with the current building reports, vendor licences and certificates for the (elevators, building fire system – in suite & common areas, generator, roof, Infrared Scans, boilers, back-flow valves, garage exhaust fans) Liaise with managers and various department staff Assist with the onboarding of new employees and facilitate the requests for various systems accesses Manage office petty cash and submit expenses as necessary Manage calendar and coordinate internal meetings; book meeting rooms, prepare agendas, meeting material and meeting minutes, as required Oversee and maintain a well-organized filing system Responsible for coordinating and planning special events (holiday dinners, summer events – BBQ, Day trips etc.) Assisted with Joint Health and Safety Inspection as required Assisted with other projects and tasks as assigned

Oversee approximately 2000 units comprise of high-rise & low-rise buildings Manage and supervise thirty office administration, leasing, maintenance and housekeeping staff Maintain building fabric and structure. Monitor and oversee various building projects Conduct routine building inspections, log deficiencies and delegate to the appropriate staff or vendor for repairs. Assist with building emergencies both during regular and after office hours Monitor monthly expenses, approve requisitions and approve invoices and petty cash requisitions for payment Work with residents to resolve tenants’ issues or concerns Liaise with various community agencies and government offices on behalf of the buildings and tenants’ issues Coordinate maintenance repairs with various vendors and follow up on site issues Coordination and host resident’s meetings to address any concerns. Manage and coordinate tenant’s events (community BBQ’s, Meet & Greet – Coffee Mornings etc.) Assisted with new building acquisition.

Oversee approximately 1000 units comprise of high-rise & low-rise buildings Manage and supervise administration, leasing, maintenance and housekeeping staff Maintain building fabric and structure, coordinate building projects (roof & boiler replacement, exterior brick repairs, garage upgrades etc.) Coordinate monthly and annual building maintenance requirements such as (Building Fire Alarm System, Generator, In-suite Tenant Life Safety Inspection, Elevator Inspections etc.) Monitor monthly expenses and approve PO’s and Invoices Work with tenants to resolve tenants’ issues or concerns Liaise with various community and government agencies on behalf of the buildings and tenants’ issues Assist with rent collections (Interac, cheques, money orders, eft) and daily deposit Follow-up on rent arrears, eft’s and nsf’s payments. Prepare delinquent files for legal and attended hearings at the LTB Compose general correspondences (letters, notices, memos) for internal and external purposes reiterating the company Standard Operating Policies & Procedures Coordinate in-suite maintenance repairs with various vendors and follow up on outstanding site issues Manage and coordinate tenant’s events (community BBQ’s, Meet & Greet – Coffee Mornings etc.)

Trained new office staff on all processes associated with property management – such as (customer service, taking and processing rental payments, daily deposits, maintenance work order system and building maintenance systems) Discussed tenants’ issues and negotiated towards mutually reasonable solutions Coordinated renovations and repairs for vacant suites Processed, and follow-up with maintenance requests Updated and maintained current and past tenants’ records

Managed and supervise five office administration, maintenance and housekeeping staff Maintained building fabric and structure, conduct routine building inspection and coordinate and follow-up on deficiencies Coordinated building projects Monitored monthly expenses and authorized invoice payments Work with tenants to resolve tenants’ issues Collected and processed rental payments and followed up on delinquent accounts. Prepare files for legal, attended hearings at the LTB Coordinated renovations and upgrades for vacancy turnovers and coordinated move-in and move-outs

Provide front line customer service, meet and greet guests, perform general office duties, handle all incoming/outgoing phone calls and interoffice mail as well as mail to be sent out by courier Received stamped, coded, copied, log payments and prepare batch for deposit Prepare lease and move-in packages with keys and building access for new tenants Calculate monthly rent adjustments for rent gear to income tenants Processed annual lease renewals base on the current income information received Processed termination notices and followed up on vacant unit renovations Liaise with various vendors to coordinate in-suite repairs and maintenance for occupied units base on daily maintenance work orders requests. Resolve tenant disputes Coordinate monthly and annual building and in-suite inspections and testing Prepare and serve letters and general notices as per Policies and Procedures Follow-up on rent arrears and prepare tenant file for legal and collections Assisted with additional tasks as requested by management