Yun Zhen Lee

At Taiwan AI Labs, a tech startup specializing in GenAI solutions, I drove product growth and user acquisition strategies while managing technical programs from concept to deployment: Product Leadership & Customer Impact • Led a GenAI program from concept to launch for a major banking client, translating complex business requirements into actionable milestones that initialized the productization of FedGPT. • Coordinated cross-functional teams, including AI researchers, software engineers, UI/UX designers, and QA—to deliver Taiwan's first Traditional Chinese LLM in a financial context, achieving a 40% reduction in customer query resolution time and validating product-market fit for enterprise deployment. Go-to-Market (GTM) Strategy • Spearheaded the go-to-market strategy for FedGPT by using competitive analysis to influence a C-level pivot to a subscription model, driving a 10% increase in Annual Recurring Revenue. • Revamped FedGPT's digital presence by optimizing SEO and restructuring product pages based on data-driven insights, securing the #1 search ranking for high-value competitive keywords.

At Delta Electronics, the power management global leader amid the AI era, I pivoted in the fast-paced environment, turning the challenge of ambiguous legacy data into an opportunity for innovation: • Transformed the internal knowledge management system by integrating AI-powered search capabilities to streamline information retrieval, achieving a 15% lift in user satisfaction.

At Synology, a leading software company in data protection and backup solutions, I held multiple roles, including Product Manager & Product Release Manager, focused on driving product growth, optimizing user experience, and managing the complex software release lifecycle for the company's core products. • 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 & 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Boosted revenue for the Hybrid Share, SaaS, by 31%. Achieved by analyzing user data to identify and target a niche market segment, uncovering critical gaps in the sales and marketing teams' product understanding, and driving strategic decisions to enhance product-market fit. Revitalized a stagnant SaaS product lifecycle by identifying and capitalizing on niche customer segments, delivering 31% YoY revenue growth. • 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐆𝐥𝐨𝐛𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Drove EU market launch for the e-commerce platform, Synology Store, defining localization requirements and orchestrating cross-functional execution to generate $100K in the first-month. • 𝐃𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐔𝐗 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Directed the end-to-end development of NAS OS features, utilizing data analytics to prioritize critical security and UX enhancements, resulting in a 22% reduction in support ticket volume. • 𝐒𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐑𝐢𝐬𝐤 𝐌𝐢𝐭𝐢𝐠𝐚𝐭𝐢𝐨𝐧: Architected a scalable, phased-release framework serving an installed base of 13 million Synology NAS devices, slashing critical post-launch incidents by 60%.

User Experience Research & Design • Conducted user research examining how gamification theory enhances caregivers' self-care awareness, applying mixed methods to uncover behavioral insights and design opportunities. • Mentored 50+ students in design thinking methodologies and programming fundamentals, bridging the gap between technical implementation and user-centered design principles Lab Operations & Knowledge Systems • Managed lab knowledge systems including file archiving, academic literature curation, and presentation preparation to support research initiatives.

I played a key role in analyzing user data to inform subscription strategies at National Taiwan University. • Analyzed 30,000 user records to assess and improve journal subscription renewal plans. • Utilized user-centric thinking to enhance the overall user journey in the library. • Collaborated with library staff to ensure alignment with user needs and preferences.

Developed a deep understanding of human-centered design methods and processes, as well as practical technical skills to solve daily problems and meet user needs. Design Project: A gamified chatbot for caregivers Focused on exceptional user experience and made use of Gamification Theory to encourage caregivers to become more self-aware and take better care of their own mental and physical health! Course Highlight: - Human-computer Interaction (HCI) - Design Thinking - Programming (JavaScript)

Take a look at my side projects: #AR #Augmented Reality Participated in an exhibition showcasing the Tanaka Collection, a special collection of the NTU Library. To enhance audience engagement, made use of AR technology for creating an immersive experience. #YouTube #Microcemina Made a prize-winning short film about the story of a young farmer who successfully produced the best tea in Pinglin. Course Highlight: - Programming (C#) - Information visualization - Human-computer Interaction - Information Psychology

Participated in a one-semester international exchange student program, which helped me develop a broader understanding of diverse cultures and improved my proficiency in the English language.