steve bélisle

* Creative help build this community through their dedication to teaching and training all things Apple. Training provided to new users or business users or even Apple professional users. * Providing one-­‐on-­‐one training and adjusting your teaching style and pace to meet the needs of the individual * Conducting presentations and workshops using Apple-­‐approved training techniques and materials * Being one of the go-­‐to people for technical knowledge in the store * Patiently showing customers such basic computing skills as double-­‐clicking, using the Internet, organizing photos, and creating simple websites * Teaching new users and Windows switchers how to create music; edit images for print, email, or the web; transfer images from digital cameras, scanners, and CDs; and create top-­‐quality Keynote presentations and movies.

* Manage all the training projects and processes. Design and integrate training documents using tools such as Macromedia Flash, Captivate, Dreamweaver or Microsoft Office. * Create and manage the training catalogue. * Support the users concerning all training processes (Schedule, training processes). * Train peoples (trainers) about products, skills and training processes. * Created the first online and multimedia training for the IP Garage, establishing norms and processes

* Design and integrate training documents using tools such as Macromedia Flash, Dreamweaver or Microsoft Office. * Create and manage the training catalogue (server based on a web library). * Act as a resource person concerning all training process, Training tools, and skills. Train peoples (trainers) * about products and training processes.

* Carrying out training need analyses. * Defining the skills sets needed to perform different roles, ensuring the learning environment and resources support learner needs. * Designing training programmes appropriated to the skills needed for existing and new applications / functionality / processes. * Developing effective induction programmes with mix of formal and informal activities. * Designing course materials and documents (handouts, manual, exercises,…) * Delivering training programmes in both a formal (Classroom), informal (Videoconference, hangout, phone) or online training for all employees at the agency (across all the locations in Canada, US, UK and Hong Kong) about the technologies, systems and skills. * Participate and manage all the trainings / communications materials in many major projects such as the implementation of new financial system (ERP Deltek Maconomy) for project management / time sheet / billing / Cybersecurity awareness training and a new talented management platform (SuccessFactors) for the agency. * Community Manager for the Systems team.

* Analyzed and designed many comparative documents about Bell services (Internet, Mobility) versus competitors. * Designed and taken an active part in the development of certain technical projects like GamesMania or Sympatico Wireless network.

* Manage the training projects and processes for the firm. * Develop and integrate classroom training and online (E-­‐Learning) materials. * Participate and manage many major projects such as the Windows 7 / Office 2010 migrations and other employees competencies training. * Train the firm (lawyers, assistants, employees of service, technical support, etc..) about the technologies, systems and skills. * Train the firm on specific softwares and applications like LexisNexis InterAction Web Client. * Train and support on Apple products (like iPhone, iPad, Mac,...)