Yvonne Ng

• Collaborated with modern trade team on demand planning and procurement of Thai organic vegetables. • Supported demand forecasting and replenishment for premium imported categories including cheeses, Parma & Iberico hams, truffles, caviar & roe, and other specialty products. • Utilized SAP (PO creation, item code setup, MIGO) and Excel tools for order planning and costing • Improved import payment process for fresh truffles via DHL, shifting from pre-payment via corporate credit card to Singapore Customs GIRO setup — saving administrative fees, ensuring on-time clearance, and protecting product quality.

• Began career leading purchasing and customer service functions, later expanding scope to process improvement and supplier management. • Streamlined compliance checks on permits, invoices, and GST reporting to strengthen governance. • Unified customer service team into a more collaborative service unit, improving efficiency and effectiveness. • Built and maintained a reliable, committed, experienced and effective procurement team; improving collaboration and operational efficiency. • Developed sales forecasting and replenishment tools to optimize inventory planning using Excel and Qlikview • Managed item code creation and maintenance using Microsoft Dynamics Navision, ensuring accurate product data and streamlined procurement. • Achieved cost savings through freight forwarder negotiations and competitive rate sourcing. • Coordinated closely with warehouse, inventory, and 3PL partners to reduce D&D charges and secure storage during capacity crunches. • Negotiated extended supplier credit terms with Finance to improve cash flow management. • In charge of procurement for dairy and bakery ingredients working closely with pastry sales team on forecasts and sourcing.

- changed for a more appropriate title from Admin Manager - duties remain the same

- In charge of customer service, purchasing and shipping - Review and implement new processes to smoothen and improve efficiency of the department - Order forecasting - Include duties and roles of assistant purchasing manager.

- Place orders via sea as well as perishables - Involved in hiring process for purchasing and customer service department - Assist admin manager in handling inter-department complaints - Include duties and role of purchasing executive

- Assist the admin manager in costing of products - Generate purchase orders for weekly perishable orders - Process goods receipt and landed cost entries on SAP - Prepare forecasts for management's use in preparation for orders via sea - Liaised with suppliers on discrepancies with orders - Source for products from our existing suppliers - Calculate selling prices for perishables - Estimate costing for new products

- Receive and complete tenders for hotels and catering services as per requirements of sales department - Calculate weekly sales price of weekly perishable price list - Answer customer enquiries - Perform ad hoc quotations to specific customers - Update and prepare price lists - Assist with costing for purchasing department

- Handle all import permit declarations and limited export - Liaise with authorities (AVA) on import requirements and submission of original documents plus inspection arrangements - Liaise with transport companies on arrival of containers - Liaise with warehouse on the arrangement of unloading of containers

- Handle customer enquiries via phone, fax and email - Process orders - Liaise with warehouse and transport team to follow up on orders and deliveries - Receive a surprise reward and compliment from the GM for good service provided to a profile customer, who did a test on us by calling us on our express delivery phone line