yvonne law

network provisioner

About

I'm passionate about: health and fitness; the role of technology as a social and cultural experience; world history as related to contemporary politics and events; Asian-American cultural issues & identity; social issues and cultural values in popular media.

Country

united states

City

campbell

Industry

information technology and services

Skill

technical support, network administration, desktop application support, tcp/ip, dns management, microsoft office, microsoft excel, volunteer management, customer service, non profit experience, html, css, event planning

Experience

support engineer

hurricane electric

2012-7 - 2013-9 · 1 yr 3 mos

Answering customer service and technical support emails and phone calls requiring analysis and resolution of concerns, while tailoring solutions for varying degrees of technical background and expertise.

administrative assistant

thinktank learning, inc

2012-7 - 2013-3 · 9 mos

Perform administrative support tasks requiring communication with diverse backgrounds, work with sensitive data, organization and maintenance of office files, and operation of a broad range of technical equipment and computer software. - Coordinate local marketing campaign in local public library system: writing internal reports, business communications, and program proposals to library branch managers and library division for children and youth services.

will call co-coordinator and associate; volunteer lead

pacific arts movement

2009-10 - 2011-10 · 2 yrs 1 mo

Co-coordinated will call team for 2011 festival, facilitating will call booth while multi-tasking between organization and filing of data, communication between teams, operating ticketing software, and customer service. - Directed and guided general volunteers with customer service and set-up duties during festival and festival gala.

aerial yoga and vinyasa yoga instructor

the yoga studio

2016-7 - Present · 10 yrs 3 mos

front desk manager

the yoga studio

2013-5 - 2016-5 · 3 yrs 1 mo

* Utilize MindBody client system to manage studio purchases, class rosters, and client files. * Interact with customers via phone, email, and in person to answer customer inquiries and provide a positive client experience. * Document and develop standardized solutions for internal processes and communication systems to assist customers and management more effectively. * Liaise between clients and studio management and managing escalations when needed.

network provisioner

hurricane electric

2013-9 - Present · 13 yrs 1 mo

* Provision standard and non-standard HE network services using in-house tools. * Interact and communicate effectively with vendors, carriers, and customers to turn up network services. * Support customer service migrations and internal network build-outs. * Liaise with technical support and network engineering team to troubleshoot and resolve network issues. * Support development and implementation of network tools and in-house systems with feedback and documentation. * Assist in performing other NOC functions such as customer technical support and network incident support as needed.