Yvette Botha

Duties & Responsibilities • 10 hotels across Pakistan - 2 Marriott Hotels & 8 Pearl Continental Hotels which includes City Hotels and Resorts that cater to Local and International Travelers (Total 2200 rooms) • Assisted in and Completed one Pre-Opening Hotel in 2020 • Involve in Pre-Opening Hotel preparations for new hotels, including procurement of equipment, design for Laundry & HK layout, recruitment and training of onboarding team. • Overseeing and Advising Housekeeping, Laundry, Front Office & Fitness Center operations for all properties • Creating, Improving & Implementation of SOP’s and procedures for Front Office, HK & Laundry • Conducting Manager Operations Review & Quality Assurance property visit and provide constructive feedback and suggestions • Product knowledge, procurement and assessment of all linen, uniforms, bathroom amenities, chemicals and other related equipment to maintain & improve guest experience. • Staff Relations – Training, Development, Promotions & Recruitment Responsibilities of Senior Rooms Roles, • Monitoring & Reporting all Guest Satisfaction Portals & Driving action plans and activities to increase positive guest feedback • Lead Bi-monthly Operations Meetings with various disciplines • Pre-Opening Hotel preparations for new hotels, including procurement of equipment, design for Laundry & HK layout and recruitment • Control, analyze and monitor property departmental costs, payroll costs, utilities & chemical consumptions • Budget Preparations Planning & Monitoring which includes cost monitoring & manning budgets. • COVID related SOP monitoring of Country requirements and implementations where required. • Innovative new programs to enhance customer experience.

Marriot Karachi Hotel has 217 Rooms and a City Property. Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office or Corporate Office on Time according to Deadlines In July 2019 was promoted Corporate Director of Rooms and moved from Karachi to Islamabad

Millennium Hotel Doha has 226 Rooms and is a City Property Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines

Grand Millennium Hotel Amman has 176 Rooms and is a City Property Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines • Gardens and Landscaping – Ensuring inside & outside areas are aesthetically appealing to guests • SOP creation for Millennium with regards to Housekeeping Operations

Sheraton Al Nabil Hotel in Amman Jordan has 270 Rooms and is a City Property Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines • Part of SixSigma Council – Implemented 3 projects • Oversaw various Head of State Delegation visits

Hilton Fujairah was a Resort property with 100 rooms Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines • Train the Trainer responsibilities for whole hotel due to small operation

InterContinental Sandton Towers is a City Property with 231 Rooms. Duties & Responsibilities: • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines

Sheraton Pretoria Hotel is a City Property with 175 Rooms. EHK Duties & Responsibilities • Oversaw HK & Laundry Departments Day to Day operations • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development & Promotions • Conflict Handling • Maintain of Inventory Controls of all Operating Equipment, Linen Par Levels, Amenities & Consumables • Budget Planning – Manning Requirements, Operating Equipment, Capex Equipment, Revenue Generating • Monthly P&L monitoring & justifications • Departmental Profit Cost Containment • Ensuring best Guest Experience • Complaint Handling of Guests relating to Rooms & Housekeeping • Quality Assurance and Monitoring of product including guest rooms & public areas • Oversaw of all VIP arrivals and guest requirements. • Reports & Requirements submitted to either Executive Office on Time according to Deadlines • Part Of Hotel Team during 2010 FIFA World Cup • Oversaw numerous Head of State Delegation Visits • Part of Six Sigma Council

• Led Club Lounge & Front Office Department Day to Day Operations • Arrivals & Departures Requirements • Room Allocations • VIP Guest Monitoring & requirements • Communications with HK, F&B and other departments • Reconciliation of guest & group accounts for collection of payments • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development • Oversaw and assisted with numerous Head of State Delegation visits

Glenburn Lodge was a City Resort property with 100 Rooms. Duties & Responsibilities • Oversaw Front Office & Reservations Department Day to Day Operations • Arrivals & Departures Requirements • Room Allocations • VIP Guest Monitoring & requirements • Communications with HK, F&B and other departments • Reconciliation of guest & group accounts for collection of payments • Staff Relations – Training, Scheduling, Monitoring of Time & Attendance, Development • Direct coordination with Group Sales & Finance Departments