Yves Teixeira

• Managed customer service and sales areas focused on increasing sales and generating customer satisfaction, building loyalty, and making customers come back again. • Develop the general budget for all areas of the office, including operations, administrative, and sales, ensuring accurate and timely decision-making reports. • Organize maintenance services and repairs to keep the office in optimal condition. • Develop and implement office policies and procedures and ensure the entire team follows them. • Perform closing operations ensuring all items are billed and paid for on time.

• Assisted the guests in their check-in and check-out and in any assistance needed in that operation. • Offered concierge services, providing information about the different services offered at the hotel and other nearby tourist attractions. • Sold and managed guest bookings requested online, over the phone, or in person at the time of inquiries.

• Assisted with managing and filing registry files and other documentation to allow university students and professors easy access to the information. • Provided information to students, teachers, and the general public regarding campus activities, attending to inquiries and requests in person, via email, or by phone. • Guided first-year students through the university system and provided information about the different alternatives offered on-campus, logistics, and transportation.