Yun Shen Choo

LinkedIn Summary: As a Field Services Engineer , I specialize in providing technical support and solutions for advanced manufacturing equipment, including laser marking, laser cutting, RF plasma, and wafer plasma machines. My role involves end-to-end service delivery—from equipment setup and commissioning to warranty support and troubleshooting—ensuring optimal machine performance and customer satisfaction. I collaborate closely with customers and engineering teams to evaluate new products, define process parameters, and implement recipe setups. Additionally, I provide technical training, assist with software testing, and resolve complex machine issues to minimize downtime. My commitment to excellence and proactive approach in liaising with clients has consistently contributed to successful project outcomes and strong customer relationships. Core Expertise: ✔ Equipment Installation & Commissioning ✔ Technical Support & Troubleshooting ✔ Process Optimization & Recipe Setup ✔ Customer Training & Satisfaction ✔ Cross-functional Collaboration