yumeno aoki

* JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. * With 60,000 employees across 280 corporate offices worldwide, we serve the local, regional and global real estate needs of corporates and investors in more than 80 countries. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographiest. * About my role: * Have a great knowledge about office safety and security * Being able to assist employees with inquiries and issues * Gather the feedback and make the working environment better * Manage more than 200 visitor appointments at the reception and be a representative of the company * Maintain a great communication within the department, with the other function and clients * Being a good observer to see the demands or needs of assistance

* Hilton Nagoya is one of the biggest international hotel welcoming locals and travelers alike in Nagoya. It offers 450 guest rooms, 20 halls and 7 F&B outlets. * Working at the executive lounge as a new opening member after its renovation. * Assist guests staying in executive floors with check in,check out and other needs * Remember and recognize our valued guests and their preference * Make sure to set up the buffet table for breakfast, snacks, afternoon tea and happy hour on time * Serve drinks in the lounge including cocktails * Have a great communication with other departments for smooth operation * Offer comfort and memorable stay for our guests

* Hilton Nagoya is the only international hotel welcoming locals and travelers alike in Nagoya. It offers 450 guest rooms, 20 halls and 7 F&B outlets and is celebrating 25th anniversary this year. * Working at all day dinning "Brasserie The Terrace" * Receive payment by cash, credit card, room charge and voucher * Deal with wide variety of coupons and agent packages * Take responsibility of reservations for more than 500 covers per day * Table allocation based on agent information and gust requests * Create occupancy forecast * Table clearance and set up * Up-sell beverage

* Waldorf Astoria Ras Al Khaimah is the first Woldorf property in U.A.E which provides 346 superb rooms with 10 F&B outlets. * Hostess and Waitress in fine dining Japanese restaurant "UMI" (six months as opening member) * Organize reservations,timing and table allocation * Gather information of guests (preference, package plan, special occasion etc.) * Give Basic Japanese language/ food knowledge training to the team * Serve food and beverage to VIPs in private dining room * Receptionist at Business centre (Temporary) * Take reservations for all outlets and meeting rooms * Set up for meetings, conferences and training * Offer some refreshments during meeting/conference break * Reservation desk (on seasonal events) * Sell special package offers * Be responsible to hand over all the bookings with details to each outlets * Take close communication with front office

* Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world. * Provide friendly and efficient service to the worldwide Airbnb community. * Be a first point of contact to handle and resolve customer complaints. * Respond professionally to inbound phone calls, including urgent situations. * Identify and escalate issues appropriately. * Compose thoughtful and accurate messages or customize prepared responses to customer emails. * Research information and troubleshoot problems using available resources. * Meditate in situations between users. * Monitor and control numerous concurrent tasks in tandem. * Proactively and independently work to meet targets and goals.

Awarded The Best Overall Student / Passed with distinct