Yuki Yang

Event & Space Management - Proactively manage internal&external meeting/event calendars,resolving scheduling conflicts and optimizing space utilization. - Oversee logistics(catering, staffing, room setups) ensuring seamless execution from planning to post-event feedback. Client-Centric Coordination - Plan and customize events based on client preferences,dietary needs, and event objectives. - Design surprise & delight touches to enhance client experience and loyalty. Process Improvement - Collect feedback, track trends, and implement adjustments to streamline future event

As an Elite Client Coordinator, I specialize in orchestrating exceptional meetings and events for our distinguished luxury clientele. I am responsible for coordinating high-profile client meetings and events, ensuring that every detail is meticulously arranged. This includes securing premium meeting and event spaces, collaborating seamlessly with various departments, and overseeing each event to guarantee a smooth and successful outcome. My focus is on creating a welcoming and supportive environment for Accenture clients, employees, and vendors alike, ensuring that every interaction reflects the highest standards of hospitality and service excellence.

• Rotation training in a 2888-room hotel, covering various departments. • Provided accurate information, handled check-ins/outs, addressed guest inquiries. • Implemented room block accommodations based on guest preferences. • Trained and supervised new employees.

• Processed check-ins, check-outs, upsold hotel products. • Managed reports, resolved payment issues, provided exceptional service. • Assisted guests with ticketing and local reservations. • Coordinated with other departments for personalized experiences.

• Provided quality service and assistance to guests during their stay. Reviewed account information and charges with guests upon checkout. • Engaged with VIP clients and built relationship to maintain customer loyalty. Observed and recorded personal preferences of regular guests so as to provide customized services in the future • Handled complaints, feedbacks and offer timely and effective solutions

• Achieved monthly target sales of $20,000 by offering consultation on products by applying customer service as well as upselling techniques. Increased the number of customers from 30 to nearly 3,000 in 2 years through various online marketing activities such as wechat moments, instagram, weibo. Sales include international brand name products such as: Louis Vuittion, Chanel, Diro, Yves Siant Laurent, Bvlgari etc. • Used excel to record transaction costs, profits and cash-flow, target customer needs through quantitative and qualitative analysis, as well as maintain customer relationships by sending gifts/samples. • Purchased and packaged goods personally, participated in new product launches, New York fashion show and maintained great relation with store sales. Improved professional knowledge and obtained priority purchase rights for limited products. • Kept tracking major e-commerce websites, searched for holiday promotions and provided cost-effective product recommendations for customers, offered various value-added services for customers' individual demands.