YUE ZHOU

Supporting sales with technical responses and documentation. Project Proposal and Solution Design: Evaluate whether products meet customer requirements and develop tailored solutions. Training: Conduct training sessions and customize training content based on regional customer needs. After-Sales support and issue resolution： • Provide technical support to customers via phone, email, chat, or on-site when necessary • Diagnose and troubleshoot hardware and software issues related to our products • Coordinate with internal technical and engineering teams to resolve complex problems • Prepare and maintain support documentation, FAQs, and technical materials • Maintain a high level of customer satisfaction through professional communication and problems • All customer issues are closed in a quality and timely manner. On-site issues must be notified to the headquarters and confirmed by the headquarters for connecting and processing.

1.Conducted smartphone performance and stability testing, focusing on identifying and documenting software and hardware issues. 2.Used JIRA to record, track, and report bugs to development teams, ensuring accurate communication and follow-up. 3.Assisted in preparing test reports and summaries for internal evaluation and release decisions. 4.Collaborated with R&D and QA teams across different regions to align on testing progress and issue resolution. 5.Utilized Linux command-line tools for basic log collection and system-level checks during device testing.