Yue Peng

Yue Peng

Lark (Feishu) Customer Operations Intern @ ByteDance

About

I am an incoming M.Sc. in Economics candidate at The Chinese University of Hong Kong , with a dual-degree background from Shanghai University and the University of Technology Sydney. My professional journey is defined by a passion for leveraging data to drive business growth and operational efficiency. Currently, as a Customer Operations Intern at ByteDance (Lark), I focus on B-end client lifecycle management and data-driven retention strategies. My previous experience at Publicis Group allowed me to master growth hacking and A/B testing, resulting in a 65% increase in CTR for premium brands. I thrive at the intersection of strategic thinking and technical execution, proficient in Python, SQL, and Power BI. I am eager to connect with professionals in the tech and consulting sectors as I prepare for my next chapter in Hong Kong.

Country

China

City

Shanghai

Industry

Computer Software

Skill

Data Analysis

Experience

ByteDance

Lark (Feishu) Customer Operations Intern

ByteDance

LinkedIn
2026-3 - Present · 7 mos

Shanghai, China

Lifecycle Growth & Activation: Managed 50+ B-end enterprise clients; conducted WAU/MAU funnel analysis to identify friction points and designed "Scenario-based Efficiency" initiatives, boosting core feature adoption (Base & Approval) by 25% MoM. Data-Driven Early Warning System: Built automated client health dashboards via SQL and Lark Base to monitor 10+ key metrics; identified 15 high-risk accounts and implemented recovery strategies, improving renewal intention rates by 15%. Product Loop & Collaboration: Conducted deep-dive research into "Global Expansion" and "Cross-border Collaboration" pain points; synthesized 5 structured feedback reports and successfully drove 3 feature iterations regarding time-zone management and localized translation. KA Solution Delivery: Co-authored a "Digital Transformation" consulting roadmap for a top-tier retail Key Account (3,000+ employees), improving their cross-departmental approval efficiency by 40% and producing a reproducible industry case study.

Lujiazui Administration Bureau

"Going Global" Service Platform Intern

Lujiazui Administration Bureau

2025-12 - 2026-3 · 4 mos

Shanghai, China

Digital Intelligence Infrastructure: Built a dynamic overseas market knowledge base for Chinese enterprises by crawling and cleaning 20k+ data entries regarding corporate behaviors and international regulations using Python (Scrapy/Requests). Strategic Insights & Sector Analysis: Conducted deep-dive research into market entry barriers for Consumer Electronics and Fintech sectors in SE Asia and Middle East markets; authored 10+ strategic briefings to support the global expansion of firms within Lujiazui Financial City. Full-Loop Content Operations: Managed the entire process from data discovery and strategic insight to video production; produced a series of policy interpretation videos that significantly increased platform exposure and served as a primary lead generation channel. Platform Governance & Coordination: Liaised with 50+ professional service providers (Legal, Audit, HR); optimized the supply-demand matching logic by categorizing and attributing corporate inquiries, improving service response efficiency by 15%.

Publicis Groupe

Growth Strategy Analysis Intern

Publicis Groupe

LinkedIn
2025-4 - 2025-7 · 4 mos

Shanghai, China

Strategy Optimization: Analyzed 20k+ data points to optimize competitor keywords and creative strategies, achieving a 65% increase in CTR. Cost Efficiency: Maintained CPC under 3 RMB and saved approximately 80,000 RMB in marketing expenditure. BI Automation: Built automated growth dashboards using Power BI + Excel, improving evaluation efficiency by 20%. Iterative Testing: Executed A/B tests based on audience insights to continuously optimize user conversion paths.

EY

Audit Intern

EY

LinkedIn
2025-1 - 2025-2 · 2 mos

Shanghai, China

Business Insight & Financial Modeling: Participated in a high-profile Star Market IPO project; developed dynamic financial models via Power BI to perform attribution analysis on 8M+ RMB in critical expense fluctuations. Identified the correlation between business expansion and operational efficiency, providing strategic insights to mitigate potential operational risks. Process Auditing & Workflow Optimization: Conducted walk-through tests for the revenue cycle of a large state-owned enterprise; mapped out core revenue recognition logics and control nodes. Tracked the full "Order-to-Cash" lifecycle and performed sampling on 500+ transactions to ensure financial data accurately reflected underlying business substance. Data Integrity & Cross-functional Collaboration: Leveraged professional auditing software to achieve 85% third-party verification of key transaction flows. Collaborated across departments under high-pressure environments to ensure the rigor and compliance of IPO filing data.

Schindler Group

Finance Accounting Intern

Schindler Group

LinkedIn
2024-7 - 2024-8 · 2 mos

Shanghai, China

Cash Flow Monitoring & Analysis: Monitored daily million-level cash flows via SAP system; maintained a rigorous error rate of <0.1% for core financial reporting, ensuring data integrity for operational decision-making. Process Optimization & Efficiency: Streamlined the approval workflow for bank guarantees totaling over 30M RMB, successfully reducing the average processing lead time by 20% and accelerating contract execution for industrial projects. Cross-functional Collaboration: Assisted in monthly operational reviews by consolidating cost data across Business Units; identified 2 key areas of cost redundancy through variance analysis (Budget vs. Actual), supporting management in resource allocation optimization.

Shaanxi Qinnong Rural Commercial Bank

Risk Data Analysis Intern

Shaanxi Qinnong Rural Commercial Bank

2024-1 - 2024-3 · 3 mos

Xi'an

Risk Modeling & Prediction: Assisted in the risk assessment of 500+ loan applications; applied Logistic Regression models to predict default probabilities with a recorded accuracy of 92%, providing quantitative support for credit approval decisions. Data Optimization & Profiling: Systematically updated and digitized 300+ customer credit profiles; identified key risk indicators (KRIs) from historical data to refine the borrower persona database. Tool Standardization: Proposed and implemented an optimized risk evaluation template that streamlined the preliminary screening process, which was subsequently adopted by the department as a standard auditing tool.

Metallurgical Corporation of China

Finance Intern

Metallurgical Corporation of China

LinkedIn
2023-6 - 2023-8 · 3 mos

Shenyang

Financial Data Standardization: Managed the systematic filing and digitalization of 200+ financial vouchers and project contracts; ensured 100% data consistency between physical records and the internal ERP system. Expense Management & Auditing: Conducted preliminary audits on employee expense claims and vendor invoices, strictly adhering to corporate financial policies to ensure the compliance of project-based expenditures. Cross-Departmental Coordination: Assisted the finance team in reconciling accounts with the engineering and procurement departments, streamlining the internal reimbursement cycle and improving document flow efficiency.

Education

Shanghai University

Shanghai University

LinkedIn

International Economics and Trade

2022-9 - 2026-6 · 3 yrs 10 mos
University of Technology Sydney

University of Technology Sydney

LinkedIn

International Business

2022-9 - 2026-6 · 3 yrs 10 mos

Yue Peng's Contact Information

Email

******@***.com

Phone

(**) *** ****

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