yue guan

About

Motivated and open-minded young professional dedicated to Hospitality & Tourism industry with 4 years of combined education and diverse experience. A results-oriented, proactive individual who collaborates effectively in the fast-paced environment. Self-motivated to learn data analytics and business intelligence to better incorporate with hospitality and tourism industry.

Country

canada

City

canada

Industry

hospitality

Skill

customer service, teamwork, microsoft office, event management, hotels, hospitality management, data entry, data analysis, spss

Experience

room attendant

marriott hotels

2013-5 - 2013-8 · 4 mos

* Maintained the cleanliness of guests room at the daily basis * Greeted and offered the help to guests by reacting to different situations * Checked the inventory of room supply and reported to supervisors at the daily basis

reservations intern at toronto metro market

starwood hotels & resorts worldwide, inc.

2015-9 - 2015-12 · 4 mos

* Operated the property management system (PMS) to make the reservations for guests * Successfully led the task of room type block updating via three connected systems, and increased the efficiency of the team performance * Updated the Wholesaler list for the Airline check-in monthly; managed the monthly occupancy of airline crew in the system over 4- months period

Education

ryerson university

tourism

2014-1 - 2017-1 · 3 yrs 1 mo

Activities and Societies: Hospitality and Tourism Management Association Ryerson Commerce Society

niagara college

tourism management

2012-1 - 2014-1 · 2 yrs 1 mo

Acquire the knowledge of how tourism industry develops around Canada and the globe currently Activities and Societies: Peer Mentor and Peer Tutor Annual Volunteer in Frontier Duty Free Association in Hilton Hotel in Niagara Falls Spring Open House of Niagara College