Yudhi Sutrisna

Responsible to develop and implement the company CSR strategy. This includes setting goals, identifying material issues, aligning goals with company values and culture, creating framework for implementation and accountability, delivering transparent reporting.

Support and develop sustainability initiatives that are consistent with sustainability strategy and priorities, including Future Skills, Sustainable Finance, Sustainable Network and Climate Impact, and Community and Welfare. Develop communication and proactively manage the relationship with key stakeholders to support the company's leadership reputation and gain insight on emerging trends, risks and opportunities.

Responsible for developing and managing corporate sustainability programs, including sustainable business, footprint management, community investment (CSR) and employee engagement.

Manages Corporate Sustainability programmes, including the development of strategies as well as implementing programmes to promote HSBC's Corporate Sustainability image in Indonesia.

Responsible in implementing service quality initiatives/ program in the retail banking area and performed quality monitoring activity on customer contact channel to ensure the highest standard of service delivery.

Provide centralized and reliable support for Customer Service Department with analysis and recommendation action, monitor and control over capacity plan and budget, develop MI automation to increase productivity and high service quality to support daily operations.

Effectively managed, direct and control all aspect of walk-in customer service and payment centre operation.

Managed daily operations of anti attrition team, specializing in handling incoming closing card request and releasing TMD process.

Promoted customer satisfaction through clear, concise communication.

Implemented policies and procedures for Authorization request from cardholder and merchant.

Prepared audit reports and comments with detailed descriptions of the complete audit process and results

Implemented policies and procedures for Authorization request and involved in all aspects of customer service, including solving problems, establishing and accessing customer accounts, and performing credit evaluations.