Yu Cao
Product & User Operation Expert @ DiDi
About
• Passionate about creating business and social impact • 10+ years experience in building and managing new initiatives, including 2-year entrepreneurial experience (cross-border O2O platform) • Cross-industry experience in Internet, incubator/venture builder, social enterprises (housing, transportation, food, education, etc.), nonprofit and foundation • INSEAD MBA, BBA (1st Honor), with growth mindset, entrepreneurship & can-do attitude • Proficiency: Strategy & Planning, Operation, Business Innovation, General Management, Project Management, Service Design, Cross-sector Collaboration
Hong Kong SAR
Hong Kong
Internet
Social Entrepreneurship, Entrepreneurship, Project Management, Business Strategy, Operations Management, Management, Microsoft Office, Business Analysis, Leadership, HTML5, Cooperation, Business Development, strategic planning, 产品开发, 流程优化, 卓越运营, 市场营销, Product Development, Partnership, Operation Improvement
Experience

Product & User Operation Expert
香港特别行政区 香港
- Led strategy & operation and managed P&L for regional business; reversed deficit into profit and increased business size - Supported the ecosystem development and innovation Award: 2022 Sunshine Oranger (company-wide Award)

Strategy Manager
香港特别行政区 香港
Award: 2021 Business Contribution Award - Designed growth roadmap for regional business, and explored and prioritized business opportunities for new services - Created recurring 1-year budget plan, supervised the execution of year plan, and ensured KPI are achieved - Set operation plan and improved cost efficiency - Localized user experience and launched new features & product lines

Consulting Project
Dubai, United Arab Emirates
A strategy consulting project with Google MENA. With my INSEAD colleagues, we helped them develop strategies to increase the adoption of an automation function for display advertising in MENA region, through interviewing experts in Google and their users in the field to identify roadblocks of adopting the function. It’s a great consulting experience for a leading tech firm, and an excellent practice on facing client and engaging various stakeholders.

Project Manager - Young Entrepreneurship Foundation (Strategy & Planning, Growth)
Hong Kong
Set up and managed a Young Entrepreneurship Foundation (YEF) to nurture local young entrepreneurs through funding, training and networking. - Managed the planning and operations of funding scheme; - Designed selection process and monitored funding progress; evaluated 150+ business proposals and granted $1M+ to 14 start-ups & SMEs - Developed growth strategy; increased the number of members by 120% and applications by 29% - Established cooperation with various corporates & academies to promote the foundation - Coordinated experienced business leaders and scholars on interviews and mentorship program - Conducted workshops and networking events for 1800+ young entrepreneurs Key Skills: Strategic Planning, Project Management, Operation Optimisation, Partnership and Business Development

Co-founder (Strategy, Product Development, BD, Partnership)
Shenzhen, Guangdong, China
Built a cross-border O2O from scratch, enabling users hire local language experts worldwide. - Turned idea into business, designed business model and service flow; optimised customer experience - Formulated strategy to acquire hundreds of service providers from 12 countries across Asia, Europe & America, and served 100+ business clients in 1st year - Led a team of 6 to design, develop and launch a mobile application (iOS and Android) - Pitched for investments and gathered 6-digit initial fund Key Skills: Strategic Planning, Product Development, Cross-function Team Management, Marketing Strategy, Business Development, Partnership Management, Project Management, Customer Relationship Management

Assistant Manager (Incubation & Growth)
Hong Kong
Incubated start-ups across 8 sectors (e.g. food, housing, transportation...) by supporting their founders and senior management teams on capturing value-creation opportunities, e.g. operation optimisation, product development, partnership building and synergy creation among portfolio companies. - Incubated 11 ventures across food, housing, transportation, and other sectors in their inception and expansion; reported directly to CEO and liaised with potential investors - Conducted market analysis, innovated business model and executed go-to-market strategies - Established partnership with various stakeholders, including corporates, NGOs, academies and interest groups; e.g. managed partnership with 170 restaurants for a food social start-up - Managed and supported marketing campaigns and events of all sizes Major Projects (selected): - Light Be, Light Home Scheme (Developed product details and strategic partnership, and conducted market pilot test during its inception) - Diamond Cab (Analysed business performance, and generated operation optimisation insights based on data) - Table for Two Hong Kong (Managed its localisation and partnership with 100+ restaurants) - CookConnect (Designed new services, managed strategic projects, and built partnership with corporates and community organisations during its inception), and etc.

Senior Associate (Value Creation)
Hong Kong
- Assisted entrepreneurs in operation, analysis, market research; - Generated performance-improvement plans based on data, and reported to C-suite and board - Planned and executed junior talent program and led 20+ interns to support portfolio companies in various tasks Selected Major Projects (& my responsibilities): - Light Be, the Light Home Scheme (Inception) - Concert in the Dark 2013 (Operation Optimisation and Data Analysis) - Diamond Cab (Business Analysis and Event logistics) - RunOurCity (Inception and Event Management) - Table for Two Hong Kong (Operations and Marketing Strategy)

Associate
Hong Kong
- Assisted entrepreneurs in operations and marketing campaigns - Conducted performance analysis and advised on efficiency improvement - Managed internship program; recruited and led interns to support portfolio companies on growth - Advocated social innovation to the public; conducted researches on social issues, wrote articles for columns in newspapers, and assisted in running a social innovation award Selected Major Projects (& my responsibilities): - Table for Two Hong Kong (Inception) - Diamond Cab (Event logistics) - Internship program (Management) - Concert in the Dark 2011 and 2012 (Operations and Data Analysis)
Education

Marketing, Financial Services
1) Co-founded a charity, set up a student committee, and led 5 service trips; 2) 1st Class Honors, and Dean’s List 2009-2011; 3) Awarded 3 scholarships and 3 community service learning awards; 4) Committed 890+ hours in community services; 5) Semi-finalist of a Hong Kong social innovation competition
Yu Cao's Contact Information
Phone
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